Account Manager

BigChange; Leeds; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Employee Assistance Programme

Life Insurance

Generous Annual Leave

Public Holiday Exchange Scheme

Job summary

BigChange based in Leeds is looking for an Account Manager to own account health and drive customer retention and expansion. This high-impact role involves managing a portfolio of SMB and Mid-Market clients, ensuring they achieve measurable outcomes while identifying upsell opportunities.

You will collaborate with various teams and maintain accurate records using CRM software like Salesforce. The ideal candidate will have experience in B2B Account Management, strong negotiation skills, and a passion for customer success.

Qualifications

• Experience in B2B Account Management or Customer Success role, preferably in a SaaS company.
• Proven success in exceeding renewal and expansion targets.
• Exceptional interpersonal and communication skills.

Responsibilities

• Manage a portfolio of customer accounts to foster long-term, successful partnerships.
• Negotiate contracts and maintain strong pipeline discipline.
• Conduct regular executive business reviews with key stakeholders.

Skills

B2B Account Management

Contract Negotiation

CRM Proficiency

Communication Skills

Tools

Salesforce

Job description

Job ContextJoin Simpro Group and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. As an Account Manager, you will own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver within an established customer base.This is a high-impact role in a fast-growing SaaS environment where you will manage a large, active portfolio and play a key role in driving retention, adoption and revenue expansion. You’ll collaborate closely with Product, Support and Professional Services teams to ensure customers achieve measurable outcomes while identifying opportunities to deepen partnerships.Location: Leeds (LS15) On-siteWhat You’ll DoCustomer Relationship & Account Health:Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.Serve as the primary point of contact and customer advocate.Identify churn risks early and execute retention plans to maintain customer success.Expansions and Commercial Growth:Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell.Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets.Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.Strategic Engagement:Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices and align our solutions with their evolving business needs.Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.Customer Advocacy:Act as the voice of the customer internally ensuring feedback is captured and acted upon.Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.What You’ll BringExperience in a B2B Account Management or Customer Success role, preferably within a SaaS company.Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.What You’ll BringExperience in a B2B Account Management or Customer Success role, preferably within a SaaS company.Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.What We Can Offer YouA generous annual leave entitlement plus a personal leave entitlementPrivate Health InsuranceEmployee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)Life InsuranceCompany pension scheme, with an uncapped 5% employer contributionGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeTalent Referral Programme – get rewarded for referring a friend to join our team!Cyclescheme, a salary sacrifice to treat yourself to a bike & equipmentHome & Tech Scheme, a salary sacrifice to treat yourself to some new techA discounts and cash back schemeCasual dress and relaxed office environmentOpportunities for career progression and developmentDiverse training & internal networking opportunities across all of our product linesService recognition awardsClick here to find out more about working at Simpro Group!Our Core ValuesWe Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.