Account Manager

Key Selection Recruitment Limited; Lea Marston CP; On-site; GBP 35,000 - 50,000; Full time

Job summary

B1, B2, Digital Print Company in Staffordshire is seeking an Account Manager to act as the main contact for a portfolio of assigned accounts, build strong relationships with customers, and identify new business opportunities.

You will use a print MIS to move jobs through production, provide timely customer updates, coordinate with production, estimating and accounts, and contribute new ideas to expand the product portfolio.

Qualifications

• Minimum two years’ experience as a customer services/account manager within the print industry.
• Enthusiastic and self-motivated with a passion for print and customer service.
• Pride in work, with attention to detail and accuracy necessary to meet a high standard of work product.
• Strong communication skills, especially within and across production departments; ability to work as a member of a team.
• Can-do attitude to meet challenges and requests from customers.
• Self-motivated, able to demonstrate initiative, accept responsibility, and work to tight deadlines.
• Demonstrable experience with a print-specific MIS or similar for booking/tracking projects.

Responsibilities

• Act as the main contact for a portfolio of assigned accounts
• Build strong relationships with customers
• Identify and act upon new business opportunities with existing customers
• Develop comprehensive understanding of the company’s service offerings
• Use an MIS to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product
• Answer client inquiries in a timely manner
• Attend in-person customer briefings and reviews when required
• Provide feedback from customer meetings to Sales Director
• Work with all other departments, including but not limited to production, estimating, and accounts, to ensure a seamless client experience
• Work with all other departments to provide new innovation for clients, expanding company’s product portfolio
• Liaise with the other customer service/ account managers to improve customer service company-wide

Skills

Account management

Customer service

Print industry

Communication

Team collaboration

Tools

Print MIS

Job description

Position: Account Manager

Location: Staffordshire

Salary: £35k - £50k (depending on experience)

The Company: B1, B2, Digital Print Company

The Role

• Act as the main contact for a portfolio of assigned accounts
• Build strong relationships with customers
• Identify and act upon new business opportunities with existing customers
• Develop comprehensive understanding of the company’s service offerings
• Use an MIS to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product
• Answer client inquiries in a timely manner
• Attend in-person customer briefings and reviews when required
• Provide feedback from customer meetings to Sales Director
• Work with all other departments, including but not limited to production, estimating, and accounts, to ensure a seamless client experience
• Work with all other departments to provide new innovation for clients, expanding company’s product portfolio
• Liaise with the other customer service/ account managers to improve customer service company-wide

Requirements

• Minimum two years’ experience as a customer services/account manager within the print industry
• Enthusiastic and self-motivated with a passion for print and customer service
• Pride in work, with attention to detail and accuracy necessary to meet a high standard of work product
• Strong communication skills, especially within and across production departments; ability to work as a member of a team
• Can-do attitude to meet challenges and requests from customers
• Self-motivated, able to demonstrate initiative, accept responsibility, and work to tight deadlines
• Demonstrable experience with a print-specific MIS or similar for booking/tracking projects