Account Manager

Walker & Wodehouse; Hounslow; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join an innovative team as an Account Manager at a leading beverage company, focusing on premium and prestige wines and spirits sales. This role involves strategic planning, customer relationship management, and driving profitability in the off-trade specialists retail channel. With a strong emphasis on exceptional customer service and market analysis, this position offers the opportunity to make a significant impact in the industry.

Qualifications

• Understanding of the dynamics and trends in the drinks merchant sector.
• Strong understanding of the economics of wine.
• Proven track record of collaborating effectively with teams.

Responsibilities

• Achieve profit, volume, and distribution targets for wines and spirits.
• Maximise sales efficiency via new sales channels and communication tools.
• Collect customer feedback to improve service and business strategies.

Skills

Sales Strategy Development

Customer Relationship Building

Market Analysis

Communication Skills

Customer Service

Education

Advanced certification from WSET

Job description

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Walker & Wodehouse is the premium wine partner for the independent and specialist retail sector. We inspire and excite with an ever-evolving portfolio of iconic, artisan and luxury brands that sit alongside our volume driving wines. Our key differentiator is our focus on limited allocations and pre-released parcels of award-winning fine wine and fine & rare spirits. Our love for wine dates back to the 1790s and continues today, with our dedicated team of long-standing drinks professionals. With our vast years of experience in the industry, we know and understand what the market wants.

This position will be predominantly working from home, however we are looking for someone who is based in the South West of England.

Role Overview

You will be responsible for driving premium and prestige wines and spirits sales into the off-trade specialists retail channel. Your primary objective is to achieve profit, volume, and distribution targets in your specific area of the country. You will also have the opportunity to lead in one of several areas of additional responsibility e.g. Online wine retailers. You will be forward-looking always striving to improve customer service whilst improving the efficiency of our sales callage. You will understand the commercial aspects of wine and how to drive the bottom line for C&C and our customers.

Key accountabilities

• Be the off-trade specialist wine advisor for your territory.
• Achieve profit, volume, and distribution targets through effective planning, customer selling techniques and customer relationship building.
• Maximise sales efficiencies via new and developing sales channels (e.g. on-line) and customer communication tools.
• Maximise the efficiency of the supply chain & distribution network (driving the benefit of the forthcoming developments)
• Work as part of the wider W&W sales team to collaborate and share learnings to maximise performance.
• Work with Channel Controller to find the right level of ‘farming’ existing customers in the most effective and efficient way – whilst creating space for ‘hunting’ new customers using technology to facilitate this.
• Monitor and respond to competitor activity, providing support and initiatives to counter competitor actions.
• Collect customer feedback and feed back into the business on an ongoing basis.

About you

• Understanding of the dynamics, trends, and competitive landscape within the independent, specialist drinks merchant sector.
• Strong understanding of the economics of wine – how C&C and our customers generate profitable sales.
• Comprehensive knowledge of sales strategy development, implementation, and performance monitoring
• Ability to analyse market data and competitor activities to create winning sales plans
• In-depth understanding of premium wine.
• Experience in reviewing sales reports and implementing corrective actions.
• Proven track record of working effectively with cross-functional teams, including marketing, finance & supply chain.
• Strong ability to collaborate across the W&W team and across C&C
• Excellent communication skills to build and maintain relationships with internal and external stakeholders.
• Strong focus on delivering exceptional customer service and maintaining high levels of customer satisfaction.
• Advanced certification from the Wine & Spirit Education Trust (WSET), demonstrating a high level of wine knowledge and expertise.

About us

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.

From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at [e-mail]. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Strategy/Planning

• Industries

  Hospitality, Food and Beverage Manufacturing, and Beverage Manufacturing

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