Account Manager

Chillibyte; Horsham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Office in Horsham

22 days holiday

360 wellbeing

Personal development budget

Collaborative culture

Job summary

Chillibyte is seeking a confident, commercially minded Account Manager to bridge clients and our in‑house SEO specialists, dev team and designers in a busy agency setting. You’ll coordinate briefs, priorities and updates, using Basecamp to stay aligned while avoiding hands-on SEO tasks.

This role suits someone with 2–3 years in digital marketing or account management, strong client relationship skills, and the ability to translate objectives into actionable briefs.

Qualifications

• 2–3 years’ experience in digital marketing or account management within an agency.
• Strong understanding of SEO fundamentals and how different components work together.
• Excellent communication and relationship-building skills.
• Ability to manage multiple clients with calm efficiency.

Responsibilities

• Be the day-to-day point of contact for a portfolio of retained clients, ensuring clear communication and high satisfaction.
• Translate client objectives into actionable briefs for the delivery team.
• Take part in and contribute to regular update calls, reporting sessions and quarterly reviews.
• Track deliverables, timelines and results against scope and budget.

Skills

Communication

Relationship building

Client management

Multi-client management

Commercial awareness

Analytical mindset

Tools

GA4

GSC

Looker Studio

Job description

About the role

We’re looking for a confident, commercially minded Account Manager to act as the bridge between our clients and our in-house SEO specialists, dev team and designers. You could be a senior account exec wanting to make the step up.

You’ll manage day-to-day client relationships, ensuring that briefs, priorities and performance updates flow smoothly between clients and the delivery team. We use Basecamp to keep us all in line.

You won’t need to be hands-on with technical SEO or content production. Your focus will be on coordination, communication, and campaign impact.

This is a great role for someone who understands SEO principles, enjoys client interaction, and wants to develop further into the client side of agency life.

An understanding of paid campaigns, design and website delivery would be beneficial as these make up a large portion of our work for clients, but the emphasis is on SEO.

Key responsibilities

Client relationship management

• Be the day-to-day point of contact for a portfolio of retained clients, ensuring clear communication and high satisfaction.
• Translate client objectives into actionable briefs for the delivery team.
• Take part in and contribute to regular update calls, reporting sessions and quarterly reviews.
• Track deliverables, timelines and results against scope and budget

Campaign coordination

• Collaborate with specialists (technical, content, digital PR, developers and designers) to prioritise work that drives measurable outcomes.
• Manage project schedules, ensuring timely delivery and alignment with client KPIs.
• Review and quality-check outputs before client delivery to ensure clarity and strategic consistency.
• Support content or creative teams in aligning insights with wider campaign activity.

Performance & insight

• Review monthly dashboards and performance data with the team; extract key insights and narrative for client reporting.
• Present data back to clients clearly - focusing on business impact, not just metrics.
• Work with clients and internal team to translate results into next-step recommendations.

Internal collaboration

• Partner closely with the team leads to plan quarterly priorities and resource requirements.
• Ensure that briefs, feedback and deadlines are clear and documented.

About you

• Around 2-3 years’ experience in digital marketing or account management, within an agency environment.
• Strong understanding of SEO fundamentals and how technical, content and authority work together.
• Experience of working with designers and developers.
• Excellent communication and relationship-building skills.
• Able to manage multiple clients with calm efficiency.
• Comfortable interpreting SEO performance data (GA4, GSC, Looker Studio) and extracting meaning.
• Commercially aware, organised and naturally proactive.

What we offer

• Hybrid working with office base in Horsham (3 days in / 2 days WFH)
• 22 days’ holiday + birthday off + 3 days for christmas
• 360wellbeing (24-hour online GP access, counselling and more)
• Personal development budget
• Supportive, collaborative culture with a mix of creative and analytical thinkers.