Account Manager

Sopra Steria Group; Hemel Hempstead; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the Aerospace, Defence, and Security sector is seeking a P&L Lead to enhance customer relationships and drive delivery growth. The role requires active DV clearance and involves managing a delivery team while ensuring profitability and performance targets are met.

Benefits

Flexible working arrangements

Referral Bonus: £3000

Qualifications

• Previous P&L experience.
• Deep understanding of the Defence sector.

Responsibilities

• Oversee and manage the P&L, ensuring profitability.
• Lead and motivate an IT delivery team.
• Maintain strong customer relationships.

Skills

P&L Management

Customer Relationship Management

Strategic Leadership

Digital Transformation

Commercial Acumen

Job description

Sopra Steria's Aerospace, Defence, and Security division provides digital transformation, IT modernisation, and cybersecurity solutions to support critical operations in highly regulated industries. We collaborate with governments, defence agencies, and aerospace organisations to enhance efficiency, security, and innovation.

We are looking for a P&L Lead to maintain a customer relationship and drive the delivery and growth of a key account. The role will focus on maintaining long term customer commitment, identifying new opportunities, and ensuring the continued success of delivery and expansion of the business.

This role requires the individual to hold active DV (Developed Vetting) clearance, to manage a delivery team in Hertfordshire and be willing to travel to various locations along the M4 and in Southwest England.

What you will be doing:

• Oversee and manage the P&L, ensuring profitability and performance targets are met.
• Lead and motivate an IT delivery team, driving morale and ensuring high performance.
• Maintain and build on a strong customer relationship, ensuring their needs are understood and met.
• Demonstrate strategic guidance and leadership to the customer and across the delivery function, working closely with senior stakeholders.
• Contribute to the long-term vision of the business, ensuring future opportunities and challenges are anticipated and managed.
• Ensuring continuous improvement in delivery, resolving complex issues efficiently.

What you will bring:

• Previous P&L experience.
• Track record in building, developing, and nurturing trusted relationships customer & delivery teams.
• Deep understanding of the Defence sector, including its challenges, operational processes, and strategic requirements
• Experience in the delivery of digital transformation projects, demonstrating the ability to translate customer needs into tangible outcomes.
• Commercially astute with the ability to manage budgets, drive profitability, and identify growth opportunities.
• A strategic mindset with the ability to balance customer success with organisational goals, ensuring long term account growth and retention.

We supportdifferent ways of working and can offer a range of flexible workingarrangements. So, if you’re interested and need to work flexibly, we encourageyou to apply and talk to us about what might be possible.

Level of Clearance: Active DV
Referral Bonus: £3000

Salaryoffered will be in line with experience and development needs.

Loved reading about this job and want to know more aboutSector/Company?

OurAerospace, Defence and Security business designs, develops and deploys digitalsolutions that bring clients enduring business value across the UK’s Public andPrivate sectors. We foster a culture in which employees feel valued andsupported, delivering exceptional rates of customer satisfaction in the UK’smost complex safety- and security-critical markets.