Account Manager

United States Digital Space LLC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Paid annual leave & public holidays

Company off-sites

Job summary

United States Digital Space LLC is hiring for a strategic Customer Success role in London. You will own high-value relationships with multinational SaaS finance teams, driving adoption, renewals, and upsell. You’ll collaborate with AI agents to redesign workflows and maintain executive alignment.

You’ll manage expansions, communicate ROI, and shape how finance operates with our platform. This founding-type role offers equity potential and rapid growth in a fast-moving AI finance startup.

Qualifications

• 5+ years owning customers in account management or success roles with measurable outcomes.
• Ability to talk CFO language: multi-entity finance, ROI, adoption, and pushback when needed.
• Proven adoption and expansion experience, not just account maintenance.
• Structured approach to engagements with clear plans and priorities.
• Experience owning accounts and driving outcomes; familiarity with AI tools.
• Fluent English; additional European languages a plus.
• Finance or accounting background is a bonus.
• Experience in renewals/upsell, ideally in AI-focused professional services.

Responsibilities

• Own existing customer relationships and drive adoption, renewal and upsell.
• EnsureControllers, Finance Directors, and CFOs see the value delivered.
• Make finance the hero and help teams achieve their best work.
• Partner with Agentic Customer Engineers to maximize the platform usage.
• Spot at-risk engagements early and address issues proactively.
• Contribute learnings to an evolving playbook for the team.

Skills

Account management

Customer success

Upsell & renewal

Fluent English

Education

Finance or accounting background

Tools

AI tools usage

Job description

Retire the ERP

the company exists to replace factory-era ERPs with software that feels alive. Our Smart Financial Platform gives modern, global companies superpowers - automated accounting, real-time reporting, and financial flows that move at the speed of the business.

We build with our customers, ship fast, and obsess over craft. In a short time, the company has gone from idea to the operating core for leading companies like Lovable, Legora, and Fuse Energy.

We're an early team defining a new software category. Think engineers who love debits and credits, designers who care about reconciliation states, and operators who treat finance as a product. If you're excited to modernise how companies run money, you're in the right place.

Backed by world-class investors including Balderton and Atomico and advised by industry titans, we're building category-defining products with the freedom to ship ambitiously and own outcomes. Come help us make the company the global default for next-gen finance.

About the Role

You'll sit at the heart of our Customer function and work with our most important customers. You’ll make sure they understand the value the company brings them and drive renewals and upsell.

Your customers are Financial Controllers, Finance Directors and CFOs at fast-growing multinational SaaS and tech companies. Senior, technical, time-poor. They expect you to keep up, to tell them straight when something won't work, and to make their team the hero.

We’re a young company, and we’re just starting to renew contracts. In parallel, we’re deploying Agentic Customer Engineers who help our customers make the most of the company. While they re-design customer workflows and deploy agents, you’ll own the stakeholders, the adoption, and the commercial in this motion. There's no set playbook yet. You'll write it, and we'll help.

Key Responsibilities

• Own existing customer relationships and drive adoption, renewal and upsell
• Ensure that Controllers, Finance Directors, and CFOs see the value the company brings
• Make finance the hero - help them do their best work and get recognition for it
• Partner two-in-a-box with Agentic Customer Engineers to help customers make the most of the company and our suite of AI agents
• Spot an engagement going sideways before the customer does, and fix it
• Feed what you learn back into the playbook the team is building

Experience & Qualifications

• 5+ years owning customers in account management, customer success, consulting, or a commercial delivery role - with outcomes you can point to
• You hold your own with a CFO. You can talk multi-entity finance, ROI, and adoption without flinching, and you know when to push back
• You've driven adoption and expansion, not just kept accounts warm and sent QBRs
• You bring structure to messy, ambiguous engagements - clear plans, sharp prioritisation, and the judgement to know which details matter
• You've owned accounts and driven outcomes
• You use AI tools daily and have specific opinions on where they help and where they don't
• Fluent English; additional European languages a plus
• Bonus #1: Finance or accounting background
• Bonus #2: Experience in a forward-deployed, solutions-led, or professional-services model focused on renewals and upsell, ideally in the context of AI

You’ll probably struggle here if

• You need a big support team, a mature playbook, and a manager on call to operate - this is a founding role with limited scaffolding
• You can't give a concrete example of telling a senior customer "no" and making it stick
• You love the status quo - this job is about change more than maintenance
• You've used ChatGPT once and weren't impressed - we go all in on AI at the company

The good stuff

• A competitive salary + potential stock options
• Generous package of paid annual leave + public holidays
• Regular socials and company off-sites (last time was in Piemonte, next time is in Provence)
• A huge opportunity for career growth as you'll help shape a market-defining motion

The famous last words

Working at the company means you're embarking on an exciting journey to reshape the future of multinational financial operations. Our cheat-code is that we've built something like this before - and are now doing it again, only better. Our goal is to make global finance effortless and empower companies to make informed decisions.

Join the rocket ship while it's taking off