Account Manager

DS Smith; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

DS Smith is seeking an Account Manager for permanent POS display projects in the UK. You will lead end-to-end campaigns, manage client relationships, and collaborate with design, production, and logistics teams to ensure on-time delivery and profitability.

The role requires strong FMCG experience, project management skills, and a hands-on, collaborative approach. Some travel and a hybrid UK-based work pattern are expected.

Qualifications

• Proven experience in managing permanent POS display programmes.
• Experience in an Account Manager or Client Services role within Permanent POS/retail display.
• Expertise in print management strategies, planning, budgets and cost management.
• Strong design understanding to enable implementation of creative solutions.
• Proven service delivery experience in an account management setting.

Responsibilities

• Oversee end-to-end permanent POS print and structural campaigns for FMCG clients.
• Manage project lifecycle from client brief to delivery, including quotations and budgets.
• Coordinate multiple projects with design, estimating, production, logistics and installation.
• Maintain monthly dashboard and identify key opportunities or issues.
• Ensure regular presence on client sites and meet stakeholders in person.
• Identify opportunities through various lenses and address value-related insights.

Skills

POS display management

Account management

Print management

Budget management

CRM systems

Excel

French

German

Spanish

Tools

CRM software

MS Office

Job description

Account Manager-PermanentPointofSale

TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.

About the Role

As the Account Manager, you will play a pivotal role in managing and nurturing relationships across client sites in the UK, acting as the key liaison between the client and internal teams. This roleis responsible foroverseeing PermanentDisplay packaging-related projects while also engaging in broader discussions around quality, supply chain, andlogistics.

Witha strong foundationfrom built from the FMCG industry, excellent project management skills and a technical mindset, the Account Manager follows the full development process of Display Packaging solutions - frominitialconcept through to deployment. They lead initiatives such as a full end to end packaging process review, ensuring packaging is fit for purpose and aligned with client needs and retailer guidelines.

A core part of the role involves understanding the end-to-end supply chain andidentifyingopportunities for improvement. The Account Manager collaborates closely with specialist teams to implement enhancements that drive efficiency, sustainability, and value for the client. The Account Manager willbe responsible fordelivering results through a culture of collaboration and accountability, with a hands-on attitude.

This is a hybrid role based in the UK and English is essential. Some occasional travel may berequired.

Your core responsibilities:

• Overseeing the end-to-endpermanentPOSprint and structural campaigns for FMCG clients.


• Control the project management of Display Packaging from client brief to deliveryincluding; Preparing quotations, managingbudgetsand delivering profitable account growth.


• Managing multiple projectssimultaneously, coordinating internal teams including design,estimating, production,logisticsand installation.


• Maintain an up-to-date dashboard monthly,identifyingkey opportunities or issues.


• Ensure regular presence on client sites and meet regularly with relevant stakeholders in person


• Identifypotential opportunities through various lenses, gather and address comprehensive insight of every value-related opportunity.

To qualify for the role the following skills are essential:

• DemonstratableProven experienceinmanaging the permanentpoint of sale (POS) display programmes.


• Proven experiencein an Account Manager or Client Services role within thePermanentPOS, retaildisplayor shopper marketing industry.


• Expertisein managing print management strategies, planning, budget, and cost management.


• Comprehensive understanding of design to enable implementation of creative solutions.


• Proven service delivery experience in an account management setting.


• Strong technical understanding of Print and Display categories.


• Experience managing multi-campaign/multi-job projects with multiple service line elements.


• Proficiencyin Microsoft Office, particularly Excel,Powerpointand CRM systems-Previousexperience ofmTivityis advantageous.


• French,Germanor Spanish fluency is highly desirable.

About You

We’relooking for someone with a strong attention to detail and the ability to manage multiple projects, from creating critical paths and overseeing multiple projects ideally gained withina logisticsand co-packing environment. You will be the main point of contact for the client, keeping them informed of progress while also building strong relationships with our internal teams and third-party suppliers to ensure a seamless delivery.

As part of the end-to end life cycle process, you will take care of all the crucial briefing and administration.You’llalso be a proactive, hands-on problem-solver.

_“To achieve our aim of being among the most successful,sustainableand responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed._

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.