Account Manager

DS Smith; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

DS Smith is seeking an Account Manager for a hybrid role in the UK, focusing on permanent POS display projects and related packaging solutions. You will manage client relationships, oversee cross-functional teams, and drive efficiency across the supply chain while ensuring delivery meets retailer guidelines and quality standards.

You will lead end-to-end campaigns, coordinate with design, production and logistics, and travel to client sites as needed.

Qualifications

• Proven experience in managing permanent POS display programmes.
• Experience as Account Manager or Client Services in Permanent POS/retail display.
• Expertise in print management, planning, budgeting and cost control.
• Understanding of design to enable implementation of creative solutions.
• Proven service delivery experience in an account management setting.
• Strong technical understanding of Print and Display categories.
• Experience managing multi-campaign projects with multiple service lines.
• Proficient with MS Excel and PowerPoint; CRM systems; familiarity with MTivity advantageous.
• Fluency in French, German or Spanish is desirable.

Responsibilities

• Overseeing the end-to-end permanent POS print and structural campaigns for FMCG clients.
• Control the project management of Display Packaging from client brief to delivery including; preparing quotations, managing budgets and delivering profitable account growth.
• Managing multiple projects simultaneously, coordinating internal teams including design, estimating, production, logistics and installation.
• Maintain an up-to-date dashboard monthly, identifying key opportunities or issues.
• Ensure regular presence on client sites and meet regularly with relevant stakeholders in person.
• Identify potential opportunities through various lenses, gather and address comprehensive insight of every value‑related opportunity.

Skills

POS display management

Account management

Project management

Budget management

CRM systems

MS Excel

PowerPoint

mTivity

Languages (French/German/Spanish)

Tools

CRM systems

mTivity

Job description

Account Manager – Permanent

Point of Sale TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.

About the Role

As the Account Manager, you will play a pivotal role in managing and nurturing relationships across client sites in the UK, acting as the key liaison between the client and internal teams. This role is responsible for overseeing Permanent Display packaging-related projects while also engaging in broader discussions around quality, supply chain, and logistics. With a strong foundation from the FMCG industry, excellent project management skills and a technical mindset, the Account Manager follows the full development process of Display Packaging solutions – from initial concept through to deployment. They lead initiatives such as a full end-to-end packaging process review, ensuring packaging is fit for purpose and aligned with client needs and retailer guidelines. A core part of the role involves understanding the end-to-end supply chain and identifying opportunities for improvement. The Account Manager collaborates closely with specialist teams to implement enhancements that drive efficiency, sustainability, and value for the client. The Account Manager will be responsible for delivering results through a culture of collaboration and accountability, with a hands‑on attitude. This is a hybrid role based in the UK and English is essential. Some occasional travel may be required.

Your Core Responsibilities

• Overseeing the end-to-end permanent POS print and structural campaigns for FMCG clients.
• Control the project management of Display Packaging from client brief to delivery including; preparing quotations, managing budgets and delivering profitable account growth.
• Managing multiple projects simultaneously, coordinating internal teams including design, estimating, production, logistics and installation.
• Maintain an up-to-date dashboard monthly, identifying key opportunities or issues.
• Ensure regular presence on client sites and meet regularly with relevant stakeholders in person.
• Identify potential opportunities through various lenses, gather and address comprehensive insight of every value‑related opportunity.

To qualify for the role the following skills are essential

• Demonstratable Proven experience in managing the permanent point of sale (POS) display programmes.
• Proven experience in an Account Manager or Client Services role within the Permanent POS, retail display or shopper marketing industry.
• Expertise in managing print management strategies, planning, budget, and cost management.
• Comprehensive understanding of design to enable implementation of creative solutions.
• Proven service delivery experience in an account management setting.
• Strong technical understanding of Print and Display categories.
• Experience managing multi‑campaign/multi‑job projects with multiple service line elements.
• Proficiency in Microsoft Office, particularly Excel, Powerpoint and CRM systems – previous experience of mTivity is advantageous.
• French, German or Spanish fluency is highly desirable.

About You

We’re looking for someone with a strong attention to detail and the ability to manage multiple projects, from creating critical paths and overseeing multiple projects ideally gained within a logistics and co-packing environment. You will be the main point of contact for the client, keeping them informed of progress while also building strong relationships with our internal teams and third-party suppliers to ensure a seamless delivery. As part of the end‑to‑end life cycle process, you will take care of all the crucial briefing and administration. You'll also be a proactive, hands‑on problem-solver.

To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

About DS Smith

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre‑based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world‑leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.