Account Manager

Panorays; Greater London; On-site; GBP 60,000 - 95,000; Full time

Job summary

Panorays is seeking a talented Account Manager to oversee our global European accounts. You will own and nurture relationships with decision-makers, drive upsells and expansions, and ensure seamless renewals across a diverse customer base.

The AM will report to the Director of Account Management and work to maximize customer satisfaction and growth. You will collaborate with Customer Success Managers to translate customer insights into actions, expand Panorays’ reach within organizations, and

Qualifications

• 4+ years of experience in account management or a related role in a B2B enterprise or mid‑market SaaS environment.
• At least 2 years of experience in cybersecurity domain, with exposure to TPRM, GRC, Privacy, or Compliance frameworks.
• Proven success in driving upsells, renewals, and expansions while meeting revenue targets.
• Strong numerical and business acumen to align solutions with customer goals.

Responsibilities

• Build and nurture relationships with decision-makers across accounts to drive retention.
• Identify upsell and expansion opportunities and negotiate contracts to secure long-term partnerships.
• Expand Panorays’ presence across customer organizations by engaging stakeholders and uncovering broader needs.
• Partner with Customer Success Managers to resolve challenges and deliver value-driven solutions.
• Advocate for customer needs internally to ensure alignment and improve the customer experience.
• Monitor customer environments to identify potential issues and ensure platform adoption.
• Prepare and lead account reviews and Presentations demonstrating business value and future initiatives.

Skills

Relationship management

Negotiation

Strategic thinking

Communication

Tools

Salesforce

Gong

LinkedIn Sales Navigator

Job description

About Us

Panorays is a company dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary business cost but an integral driver of growth. With Panorays, our customers’ defenses constantly evolve with their risk landscape, enabling companies to scale confidently with a solution that grows as they do.

About Us

Panorays is a company dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary business cost but an integral driver of growth. With Panorays, our customers’ defenses constantly evolve with their risk landscape, enabling companies to scale confidently with a solution that grows as they do.

About The Role

We are looking for a talented, highly motivated Account Manager (AM) to manage our global European accounts. This role focuses on owning and nurturing relationships with decision-makers, driving upsells and expansions, and ensuring seamless renewals across a diverse and dynamic customer base worldwide. The successful candidate will build trusted partnerships with customers, expand Panorays’ reach within their organizations, and proactively address needs to maximize satisfaction, retention, and growth. This position requires strong relationship-management skills and commercial acumen to help customers realize the full value of Panorays. The AM will report directly to the Director of Account Management.

• Build and nurture strong relationships with decision-makers across accounts, addressing risks proactively to ensure satisfaction and retention.


• Identify upsell and expansion opportunities, drive renewals, and negotiate contracts to secure long‑term partnerships.


• Expand Panorays’ presence across customer organizations by engaging stakeholders and uncovering broader needs.


• Partner with Customer Success Managers (CSMs) to resolve challenges, translate customer insights into actions, and deliver value-driven solutions.


• Advocate for customer needs internally, ensuring alignment across teams and continuous improvement of the customer experience.


• Monitor customer environments to identify potential issues and ensure seamless platform usage.


• Prepare and lead account reviews and presentations, demonstrating business value and strategizing future initiatives.

Experience & Skills

• 4+ years of experience in account management or a related role in a B2B enterprise or mid‑market SaaS environment.


• At least 2 years of experience in the Cybersecurity domain, with hands‑on exposure to TPRM, GRC, Privacy, or Compliance frameworks.


• Proven success in driving upsells, renewals, and expansions while meeting or exceeding revenue targets.


• A solid understanding of numbers, business strategies, and how to align solutions with customer goals.


• Familiarity with third‑party risk management, cybersecurity, or GRC is a plus.


• Proficiency in tools like Salesforce, Gong, LinkedIn Sales Navigator, and other CRM and sales enablement tools.


• Strong interpersonal and relationship‑building skills, with a proven ability to manage multiple customer accounts.


• Excellent presentation and communication skills, including experience engaging with senior stakeholders.


• Self‑motivated, adaptable, and eager to thrive in a fast‑paced, collaborative environment.

About You

• Results‑Driven – You are motivated by goals and thrive on driving customer growth and retention.


• Relationship Builder – You enjoy engaging with customers, understanding their needs, and fostering long‑term partnerships.


• Strategic Thinker – You can see the big picture, align customer goals with Panorays’ solutions, and drive revenue expansion.


• Problem Solver – You proactively identify challenges and find creative ways to resolve them.


• Strong Communicator – You excel in presenting ideas, leading account reviews, and engaging with senior stakeholders.


• Self‑Starter – You take initiative, manage priorities effectively, and thrive in a fast‑paced environment.


• Adaptable & Resilient – You embrace challenges and quickly adjust to evolving customer needs and market dynamics.