Account Manager

Iris London; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Iris London is seeking an Account Manager to drive social and influencer programs for clients. Working with senior team members, you will turn strategy into action, keep campaigns moving, nurture relationships, and deliver work to a high standard.

You’ll coordinate cross-functional teams, manage budgets and timelines, and report on performance. The role emphasizes client communication, accuracy, and spotting opportunities for account growth within a fast-paced, culture-focused environment.

Qualifications

• Experience with social and influencer campaigns.
• Ability to manage client relationships and communications.
• Comfort coordinating cross-functional teams and budgets.

Responsibilities

• Own day-to-day client contact and manage status calls.
• Lead influencer campaigns from planning to reporting.
• Coordinate cross-functional teams across strategy, creative, production and media.
• Maintain project trackers, status docs and forecasting.
• Compile performance reports and translate data into actionable insights.

Skills

Social-first experience

Lead client calls

Budgeting experience

Social channels interest

Content creation

Job description

Account Manager

Participation in culture is the brief. The Social & Influencer Account Manager plays a key role in helping clients earn their place within it by delivering best-in-class social and influencer activity.

Working closely with senior team members, you help turn strategy into action, ensuring campaigns run smoothly, relationships are nurtured, and work is delivered to a high standard.

You’ll be responsible for keeping projects moving, coordinating teams and talent, supporting client relationships, and ensuring social and influencer activity is executed effectively to drive engagement and business impact.

Strategic support

• Contribute to social and influencer strategy under senior direction. Help shape presentations, research cultural moments, and populate SOW documents with guidance from the Account Director.

Client management

• Own day-to-day client contact with confidence. Manage status calls, action tracking, and timely responses - escalating to senior leads when challenges arise.
• Own the day-to-day delivery of influencer campaigns, acting as the link between clients, internal teams, and influencer specialists. Ensure programmes are delivered on time and on budget, manage approvals and stakeholder communication, oversee campaign progress, and work with the influencer team to execute creator selection, contracting, content delivery, and reporting.

Cross-functional collaboration

• Work closely with strategy, creative, production, media, and influencer teams to ensure integrated delivery across all social and influencer activity.

Project & finance admin

• Manage project trackers, status docs, and reporting. Support forecasting and finance admin (POs, timesheets, reconciliation) with accuracy and on time.

Reporting & measurement

• Compile performance reports, pulling data from social and influencer platforms. Help translate numbers into clear takeaways for clients and the team.
• Support junior team members where appropriate and contribute positively to team culture, sharing knowledge and best practices.
• Spot opportunities to add value for clients and support senior team members in identifying areas for account growth.

Key skills we are looking for:

• Experience working within a social first agency, team or client
• Confident to lead client calls
• Exposure to working with budgets and cost estimates
• Strong interest in social channels
• Social content creation experience (a nice to have)

Iris is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disabilityand gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.