Account Manager

SmartCarbon®; Greater London; Hybrid; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

Company Pension

Private Healthcare Contribution

25 Days Holiday

Zusammenfassung

SmartCarbon® is seeking an Account Manager in the United Kingdom to manage a portfolio of client accounts for our carbon accounting platform. You will be the main contact, guiding onboarding, collecting feedback, and delivering insightful reports.

Collaborate with internal teams to ensure timely delivery, identify expansion opportunities, and build long‑term relationships. Part‑time applications will be considered. Salary £35,000 plus pension, private healthcare and 25 days holiday.

Qualifikationen

• Demonstrated experience in account management, client relationship management, or customer success, ideally within sustainability, environmental services, or professional services.
• Knowledge of carbon accounting, climate action, ESG, or related sustainability frameworks, with the ability to explain complex concepts clearly.
• Strong communication, presentation, and stakeholder management skills with cross‑functional collaboration.

Aufgaben

• Manage a portfolio of client accounts and serve as the main point of contact for SmartCarbon® platform users.
• Coordinate onboarding and implementation, ensure timely delivery of services, and provide progress updates and reports.
• Identify opportunities to expand client engagement and gather feedback to improve SmartCarbon® offerings.
• Maintain strong, long‑term client relationships through proactive communication and value delivery.

Kenntnisse

Account management

Client relationship management

Communication & presentation

Stakeholder management

Data analysis & reporting

Organizational skills

Self-directed

Sustainability interest

Ausbildung

Bachelor's degree in business/environmental science/sustainability

Equivalent experience

Tools

CRM tools

Office software

Data reporting platforms

Jobbeschreibung

Company Description

SmartCarbon® supports organisations by providing practical guidance and tools for effective carbon accounting to help them measure and reduce their carbon impact. The company equips clients with the knowledge and systems needed to measure and report emissions accurately, enabling realistic decarbonisation targets. SmartCarbon® focuses on making complex sustainability data clear and actionable so organisations can prioritise decarbonisation initiatives. The team works closely with clients at every stage, from initial assessment to ongoing reporting and improvement. This collaborative approach creates a dynamic environment for professionals who want to contribute to meaningful climate action.

Role Description

The Account Manager is either a full or part-time remote role based in the United Kingdom. This role is responsible for managing a portfolio of client accounts, serving as the main point of contact for organisations using the SmartCarbon® platform. Day-to-day tasks include understanding client sustainability and carbon accounting needs, coordinating onboarding and implementation, and supporting clients in measuring and reporting their emissions. The Account Manager will prepare and deliver progress updates, reports, and presentations, and work closely with internal teams to ensure timely and accurate delivery of services. The role also involves identifying opportunities to expand client engagement, gathering feedback to improve SmartCarbon® offerings, and maintaining strong, long-term client relationships.

Package:

Salary £35,000 + Company Pension, Private Healthcare Contribution & 25 Days Holiday.

Part Time applications will be considered.

Qualifications and Experience

We are looking for an experienced Account Manager who is able to engage with our clients, effectively understand their requirements and deliver meaningful support and demonstrable outcomes. We will consider applicants from outside of the carbon accounting industry provided that you can provide clear evidence of your knowledge of the sustainability sector alongside a keen and genuine interest in climate action.

• Demonstrated experience in account management, client relationship management, or customer success, ideally within sustainability, environmental services, or professional services.
• Knowledge of carbon accounting, climate action, ESG, or related sustainability frameworks, with the ability to explain complex concepts in clear, accessible language.
• Strong communication, presentation, and stakeholder management skills, with the ability to collaborate across multidisciplinary internal and external teams.
• Solid organizational, analytical, and problem-solving abilities, including experience working with data, reports, and performance metrics.
• Comfort working in an on-site, collaborative environment in the London Area, with a proactive, self-directed approach to managing multiple client priorities.
• Bachelor’s degree or equivalent experience in business, environmental science, sustainability, or a related field.
• Proficiency with common office software and CRM tools; experience with data or reporting platforms is an advantage.
• Genuine interest in climate action and supporting organizations on their path to net zero.