Account Manager

YMCA Brighton; Exeter; Hybrid; GBP 33,000 - 48,000; Full time

Benefits offered by this job

Hybrid work balance

25 days annual leave

Simplyhealth health plan

Pension salary sacrifice

EV salary sacrifice

Job summary

Bigwave.Community is seeking an Account Manager who thrives on people, organization, and managing client campaigns end-to-end. You’ll act as the primary contact for a portfolio of clients, coordinating with creative, digital, media and production teams to bring campaigns to life.

The role emphasizes relationship building, delivering on time and on budget, and spotting opportunities to grow client partnerships.

Qualifications

• Agency experience in marketing, creative or digital
• Campaign delivery across digital, social, content, print and events
• Managing several campaigns with timelines, resources and budgets
• Clear briefs, schedules and status reports

Responsibilities

• Be the trusted main contact for a portfolio of clients
• Steer campaigns from brief to delivery with cross-team collaboration
• Keep internal teams briefed, organised and aligned with client goals
• Spot opportunities to grow accounts and strengthen client relationships

Skills

Agency experience

Campaign delivery

Project management

Relationship building

Commercial awareness

Values-led mindset

Job description

Our clients stay with us because of the relationships we build, and we're looking for an Account Manager to help us keep raising that bar. As the trusted main contact for a portfolio of clients, you'll steer their campaigns from brief to delivery, working closely with our creative, digital, media and production teams to bring great work to life. This is a great opportunity for someone with agency experience who loves people, thrives on organisation, and wants to grow their career with an agency that genuinely invests in its team.

About Us

We are Bigwave.Community, care and doing the right thing sit at the heart of who we are. A proud B Corp agency, we believe happy, supported people deliver the best results for our clients, which is why we work hard to create an environment where people who share those values can grow, contribute and thrive. For almost 20 years, we've built our reputation on doing things the right way. Combining specialist expertise with a collaborative, people-first approach, creating positive outcomes for our people, clients and communities isn't an initiative at Bigwave, it's part of who we are. We're looking for an Account Manager to join us in January 2027.

About the job

Who We're Looking For

We're looking for someone who genuinely enjoys looking after clients and takes real pride in getting the detail right. You'll be the person our clients turn to first: building trust, understanding their goals, and making sure every campaign lands on time, on budget and to a standard we're all proud of. Behind the scenes, you'll keep our internal teams briefed, organised and moving in the same direction. You'll be a natural collaborator who stays calm when things get busy, communicates clearly, and is always ready to support your manager and the wider Client Services team. You won't just manage the work in front of you. You'll spot opportunities to do more for your clients and help shape the ideas that grow those relationships.

What You'll Bring

• Agency Experience: 2+ years in a marketing, creative or digital agency, acting as the day to day contact for clients.
• Campaign Delivery: A solid grasp of marketing principles and experience running campaigns across digital, social, content, print and events.
• Project Management: Confidence managing several campaigns at once, along with their timelines, resources and budgets, and writing clear briefs, schedules and status reports.
• Relationship Building: Excellent communication skills, with the ability to build rapport quickly and handle tricky conversations with tact.
• Commercial Awareness: An eye for opportunities within your accounts, and the confidence to help present new ideas to clients.
• Values-Led Mindset: You naturally align with our values and believe that doing the right thing for people, clients and communities is just as important as delivering great results.

Why You'll Love It Here

In addition to your salary, you'll benefit from:

• True hybrid balance: 3 days at home / 2 days in the office (Wednesday & Thursday)
• 25 days annual leave plus bank holidays
• Office closure between Christmas and New Year
• Simplyhealth healthcare plan
• Access to a rewards platform
• Pension scheme with salary sacrifice options
• Electric Vehicle (EV) salary sacrifice scheme
• Cycle to Work scheme
• Creative UK membership
• City-centre office location
• Regular socials, events and team perks

Our Interview Process

1. Stage 1: A short initial call with Izzie, our HR Manager, to get to know you and answer any questions you have about the role.
2. Stage 2: An in-person interview at our Exeter office with the hiring manager and a member of the team, taking place in the week commencing 16 November.

Please note: we are unable to offer visa sponsorship for this role and all candidates must have the existing right to work in the UK.