Account Manager

Sykes Holiday Cottages Ltd; Chester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday rental company in Chester is seeking an Account Manager to manage up to 200 property owners. The role involves driving sales, overseeing account performance, and building strong relationships. Ideal candidates will have proven account management experience and strong communication skills. Benefits include flexible working, generous holiday allowance, and extensive training opportunities.

Benefits

Generous holiday allowance

Birthday off

Paid volunteering days

Enhanced maternity & paternity leave

Discounts on stays

24/7 mental health support

Training & development opportunities

Qualifications

• Proven experience in account management, sales, or customer service.
• Strong relationship-building and communication skills.
• Demonstrated success in meeting or exceeding sales targets.
• Proactive, organised, and target-driven approach.

Responsibilities

• Manage and grow relationships with property owners.
• Spot opportunities to upsell and cross-sell services.
• Resolve issues quickly and professionally.
• Track account performance and provide insights for growth.

Skills

Account management

Sales

Customer service

Relationship-building

Communication skills

Tools

CRM software

Microsoft Office Suite

Job description

Overview

As an Account Manager in our Customer Success Team, you'll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you'll be their go-to contact and a key part of their success.

What You'll Do

• Manage and grow relationships with up to 200 property owners
• Spot opportunities to upsell and cross-sell services
• Act as the main point of contact, resolving issues quickly and professionally
• Track account performance and provide insights for growth
• Work closely with sales, marketing, and operations to deliver results

Live by our four values: One Business, Keep it Simple, Grow & Learn, Sustainable Impact.

Qualifications

• Proven experience in account management, sales, or customer service
• Strong relationship-building and communication skills
• Demonstrated success in meeting or exceeding sales targets
• A proactive, organised, and target-driven approach
• Proficiency in CRM software and Microsoft Office Suite

Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Benefits

• 33 days holiday (including bank hols) + extra days with long service
• Your birthday off just because!
• Two paid volunteering days each year
• Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• Generous discounts on stays for you, family & friends
• 24/7 mental health support and health cash plan
• Hybrid working & amazing Chester HQ perks
• Loads of training & development opportunities

About Sykes Holiday Cottages

Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family-run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group.

Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We are proud to be B Corp certified, which means we're serious about doing business the right way – creating fair, inclusive, and sustainable travel experiences for everyone.

Inclusive Recruitment

We value diversity and inclusion, bring your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

How to Apply

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!