Account Manager

TN United Kingdom; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A large energy company is seeking an Account Manager for their Billing team in Cardiff. This role offers a flexible work arrangement, allowing two days in the office and the rest from home. As an Account Manager, you'll manage customer billing workflows and handle various administrative tasks, ensuring a smooth customer experience. Ideal candidates will have experience in customer contact centers and possess strong IT skills, particularly in Excel. Join this dynamic team and contribute to enhancing customer satisfaction in a supportive environment.

Qualifications

• Experience in managing customer interactions across emails and calls.
• Good IT skills, especially in Excel.

Responsibilities

• Managing customer billing workflows.
• Handling administrative tasks and responding to customer emails.
• Making occasional customer calls.

Skills

Customer Interaction Management

Administrative Skills

IT Skills (Excel)

Personable Demeanor

Job description

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Account Manager - Perth, Reading or Cardiff Office

2 days per week in the office, the rest working from home - £14.02 per hour - 3-month contract likely to extend

I am recruiting for a large energy company for the position of Account Manager within the Billing team. The role involves managing customer billing workflows, handling administrative tasks, responding to customer emails, and making occasional customer calls.

No sales experience is required; however, experience in managing customer interactions across various platforms (emails, calls, etc.) is essential.

Responsibilities:

1. Managing customer billing workflows
2. Answering customer calls
3. Previous experience in call centre environments
4. Good IT skills, especially in Excel
5. Personable and engaging demeanor

If you are available for this contract and have experience working in a customer contact centre environment, please do not hesitate to apply!