Account Manager

Spabreaks.com; Brighton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading spa booking website is seeking an Account Manager to oversee supplier accounts across the UK. This role involves developing growth strategies, managing relationships, and collaborating with product teams to enhance offerings. Join a dynamic team committed to transforming the spa experience for all.

Benefits

Hybrid working: 2 days remote, 3 days in Brighton

Familiarisation trips to top UK spa destinations

Regular social events

Health club/gym subsidy

Exclusive travel discounts

Path to Wellness scheme

Employee Assistance Programme

Fee-free financial advice

Qualifications

• Proven experience in performance-driven roles focused on KPIs.
• Experience in the travel or spa industry is a plus.

Responsibilities

• Meet and exceed revenue, margin, and availability targets.
• Manage existing accounts and identify growth opportunities.
• Collaborate with the Lead Product Manager on new products.

Skills

Communication

Negotiation

Attention to Detail

Resilience

Tools

XML

Job description

Spabreaks.com is the leading spa booking website, offering an extensive range of spas and experiences across the UK. We're a fast-growing, ambitious company on a journey to become a household name and transform booking behaviors within the spa category. Since our launch in 2008, we've remained dedicated to pioneering new standards in the spa industry, focusing on accessibility, inclusivity, and wellbeing. Our mission is to create the perfect spa experience for everyone, ensuring that no matter your needs or preferences, there's an experience for you.

After significant investments in research and technology, Spabreaks.com has transitioned from a traditional call center model to a cutting-edge online marketplace, making spa bookings easier and more accessible than ever. With strong foundations, we're continuing to invest in technology, marketing, and talent to accelerate growth, capture new audiences, and enhance our brand and customer experience.

Our team is central to our success. We are committed to fostering a collaborative and innovative environment where everyone has a voice and can make a difference. If you're passionate, ambitious, and ready to help shape the future of spas, now is the perfect time to join us and be part of our next chapter.

The Role

The Account Manager will manage a portfolio of supplier accounts, including hotels and spas across the assigned geographical area. You will develop strategies to grow these accounts through effective management and new partner sign-ups. The role involves working closely with the Lead Product Manager to identify opportunities and deliver end-to-end procurement and contracting solutions aligned with company KPIs.

Responsibilities

1. Meet and exceed revenue, margin, and availability targets for your portfolio.
2. Create a strategy to grow the assigned area and contribute to the Product departmental strategy.
3. Achieve objectives and KPIs related to profitability and sales via supplier procurement.
4. Collaborate with the Lead Product Manager to support new products and initiatives, establishing processes for successful execution.
5. Manage existing accounts, provide feedback, and identify growth opportunities.
6. Maximize revenue through commercial deals, overrides, or other income streams.
7. Support the XML integrations team to reach venue connectivity targets.
8. Source products efficiently, maximizing allocations and revenue while protecting margins.
9. Manage ancillary revenue streams in line with objectives.
10. Visit key partners and venues, including occasional travel for account management and onboarding support.

Requirements

1. Strong communication skills for proactive portfolio management and reporting issues.
2. Proven experience in performance-driven roles with a focus on KPIs and continuous improvement.
3. Excellent negotiation and commercial skills, with a track record of securing rates and revenue streams.
4. Experience with XML connections and contracting via channel managers, bed banks, or direct contracts is desirable.
5. Attention to detail, resilience, and ability to thrive under pressure.
6. Pragmatic, hands-on approach with an understanding of the sales process and product management.
7. Experience in the travel or spa industry is a plus.

Benefits

We offer a rewarding, balanced work environment including:

• Hybrid working: 2 days remote, 3 days in Brighton (post-probation).
• Familiarisation trips to top UK spa destinations.
• Regular social events.
• Health club/gym subsidy.
• Exclusive travel discounts and local business offers.
• Path to Wellness scheme with yoga, massages, seminars, and more.
• Employee Assistance Programme for support.
• Fee-free financial advice for mortgages and personal finances.