Account Manager

Cloud Direct; Bath; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Fitness Cash Contribution

Pension Contribution

Employee Assistance Programme

Enhanced Maternity & Paternity Leave

Life Assurance

Critical Illness

Income Protection

Birthday lunches

Fun Fund

Job summary

Cloud Direct is seeking an Account Manager to act as the primary contact for a portfolio of customers, strengthening relationships and delivering value. You will understand client business goals, identify opportunities, and coordinate with internal teams to provide solutions.

The role focuses on maintaining revenues, upselling services, and driving long-term partnerships with on-site meetings where feasible.

Qualifications

• Experience in a customer facing role, ideally B2B technology.
• Excellent communication skills and ability to build trust with stakeholders.
• Highly organised and process-orientated, able to follow sales methodologies and account management frameworks.
• Engaging presenter who can articulate value propositions clearly.

Responsibilities

• Maintain existing account revenues and prevent churn by meeting client needs and handling escalations.
• Grow account revenues by understanding customer goals and aligning Cloud Direct services.
• Act as main point of contact and build long-term relationships, including on-site meetings where possible.
• Coordinate internally with Marketing and Product to align solutions with customer needs.
• Report on key metrics and create presentations; develop and maintain account plans.
• Manage sales contracts and renewals, negotiating terms when required.

Skills

Customer facing

Communication

Relationship building

Presentation skills

Organisation

Tools

CRM software

Job description

“Empower organisations to achieve more through trusted relationships and strategic account management.“

As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI.

Account Managers serve as the primary point of contact between customers and Cloud Direct, building trusted relationships and ensuring an exceptional customer experience. They are responsible for understanding each customer’s business objectives, identifying opportunities to address their evolving needs, and delivering solutions that drive value. By providing strategic guidance and outstanding account management, Account Managers foster long-term customer satisfaction, retention, and growth of Cloud Direct’s services.

This role is responsible for managing a portfolio of approximately 15 to 20 customer accounts, developing account strategies, strengthening customer relationships, and identifying opportunities to expand the partnership while ensuring customers achieve maximum value from their investment

What you’ll be doing?

• Maintain existing Account revenues and prevent customers leaving by ensuring client needs are met, managing escalations promptly, and ensuring high satisfaction levels
• Grow Account revenues by gaining a deep understanding of the customer’s business goals and how they align with the services offered by Cloud Direct. Upselling existing services and cross-selling new services
• Relationship Management – acting as the main point of contact, building trust, and maintaining strong, long-term relationships. Achieved by on-site meetings where posssible.
• Internal Coordination:
  • Acting as the voice of the customer within Cloud Direct
  • Collaborate with Marketing and Product teams to align solutions with customer needs
• Reporting and Analytics – tracking key account metrics such as Account Health, revenue & margin and engagement. Create reports and presentations.
• Produce and maintain Account Plans for all customers, identifying where opportunity exists, or equally where it no longer exists and the account should be moved to a more reactive Cloud Direct team to be managed.
• Contract Management of sales and renewals and negotiating new terms or contracts if required.

What you’ll need:

• Experience of a customer facing role, ideally from a B2C or B2B technology background.
• Excellent communication skills, empathy, and ability to quickly build trust with stakeholders.
• Highly organised and process-orientated, able to follow sales methodologies and account management frameworks.
• Engaging and persuasive presenter, able to articulate value propositions with clarity and confidence.

Highly desirable:

• Understanding of customer’s financials, industry trends and growth opportunities
• Able to utilise tools to analyse data, track performance, and spot trends

What we’re offering:

• Fitness Cash Contribution
• Pension Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Life Assurance, Critical Illness, and Income Protection.
• Birthday lunches, a Fun Fund, and more.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.

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