Account Management Executive

TN United Kingdom; Milton Keynes; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Account Management Executive to drive customer growth and satisfaction in a hybrid role. This exciting position involves managing a portfolio of medium-sized accounts, developing new business opportunities, and building strong relationships with key decision-makers. The successful candidate will thrive in a dynamic environment, leveraging their SaaS expertise to deliver value to clients. Join a vibrant international team and enjoy a supportive workplace that fosters career progression and continuous development. If you're passionate about customer success and ready to make an impact, this opportunity is for you!

Benefits

25 Annual Leave Days

Pension Contributions

Macbook and Additional Screens

Travel Expenses

Continuous Development Opportunities

Qualifications

• 3-5 years of experience in business development with a focus on software/SaaS.
• Proven track record in account management and exceeding revenue targets.

Responsibilities

• Manage and grow a portfolio of medium-sized customer accounts.
• Develop new business opportunities and maintain strong customer relationships.

Skills

Business Development

Account Management

SaaS Sales

CRM Software

Strong Communication Skills

Education

Bachelor's Degree

Tools

CRM Tools

Job description

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Account Management Executive, Milton Keynes

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Client:

Zoho Corporation Europe

Location:

Milton Keynes, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

436c999819ef

Job Views:

11

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

UK is our #3 global market as a country. Leading UK brands including Jaguar Land Rover, iTV, West Ham United, NHS and JCB use Zoho to power their digital transformation journey. It is an exciting time to join our UK team and be part of our next level of growth.

As an account manager you will have complete ownership of a set of our medium-sized customer accounts and responsibility towards the renewals, up-sell and cross-sell opportunities from these. Based on customer's needs you will support them and drive adoption of Zoho's suite of products. You will build long-term, trusting relationships with various stakeholders within a customer organisation. We truly believe that we will be successful only if our customers are successful and if they derive the value and ROI from their investment in our technology.

Please note: This is a hybrid role and as such you are expected to work from our Milton Keynes office at least 3 days a week and 2 days from home.

Responsibilities:

Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, our SMB size customer portfolio

Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets.

Build strong relationships with all key decision makers and influencers across the organisation

Create, maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery

Uncover and mitigate any risk that threatens your customers' growth, satisfaction, or renewal. Resolve issue escalations, if needed, working closely with our support, product and engineering teams.

Collaborate with customer's implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho

Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho's suite of products.

Strengthen client relationships through regular engagements and face-to-face meetings

Forecast and track key account metrics (e.g. renewal, upgrades and pipeline)

Build a solid base of reference-able customer contacts

Requirements

3-5 years of business development experience in software/SaaS background, with 2+ years of Account Management experience managing MM companies.

Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.

Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.

Ability to deliver effective presentations and product demos highlighting the key value proposition

Strong communication, interpersonal and consultative skills

Comfortable working independently in a distributed and remote environment

Open to travel domestically for customer meetings

Comfortable using tools such as CRM for process management and reporting.

This is a full-time position with a 40-hour working week

25 annual leave days

Permanent contract

Attractive and competitive salary

Pension contributions

An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.

Opportunity to work with and learn from teams in marketing, account management, solution engineering and partnerships management

Travel expenses to meet with customers

Macbook and additional screens for your WFH setup

A vibrant international environment

Continuous personal & professional development opportunities

It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.

The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!