Account Handler (Midlands)

Heat Recruitment; Telford; On-site; GBP 28,000 - 32,000; Full time

Job summary

Heat Recruitment is seeking an Insurance Account Handler to join our Telford team. In this role, you will support a client portfolio, ensuring excellent customer service and relationship building. The position offers a competitive salary, a bonus, and opportunities for professional development.

Benefits

26 days holiday plus bank holidays

Opportunities for career progression

Support for CII or ACII qualifications

Pension scheme

24-hour wellbeing support

One paid volunteering day annually

Qualifications

• Experience in the Insurance Industry is essential.
• Customer service experience is important.
• Willingness to learn and gain industry qualifications.

Responsibilities

• Support a designated client portfolio and build strong relationships.
• Act as the first point of contact for client queries.
• Enhance client experience through proactive engagement.

Skills

Customer Service

Sales

Proactivity

Teamwork

Job description

Location

TELFORD

Salary £28000 - £32000 | Type: Permanent | Workplace: On-Site | Ref: 88262

Are you experienced in the Insurance industry and seeking your next career move? We have an exciting opportunity for an Insurance Account Handler in our friendly Telford team.

As an Insurance Account Handler, you'll work Monday to Friday (no weekends!), earn a competitive salary based on experience, and receive a generous bonus. Enjoy the benefits of working with the UK's largest independent Insurance Brokers. We welcome applicants from diverse backgrounds and offer hybrid and flexible working options if the traditional 9-5 isn't for you.

Role Responsibilities:

Support a designated client portfolio, act as the first point of contact, build strong relationships, and assist clients with queries. This role is ideal if you enjoy customer service or sales, with relationship-building being key to your success.

Candidate Requirements:

• Experience in the Insurance Industry is essential.
• Bring your best self to work daily to enhance client experience.
• Be proactive, use your initiative, and demonstrate entrepreneurial spirit.
• Willingness to learn and curiosity; opportunities to gain industry qualifications are available.
• Confidence in working with clients via phone and face-to-face; customer service experience is important.
• Team-oriented, positive, engaging, collaborative, and resilient to change.
• Demonstrate honesty and integrity, essential in a regulated environment.

Benefits:

• 26 days holiday plus bank holidays
• Opportunities for career progression within the Group
• Support to gain CII or ACII qualifications
• Pension scheme
• 24-hour physical and mental wellbeing support
• One paid volunteering day annually