Account Handler- Construction

Jensten; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Pension plan

Life Assurance (4x salary)

Professional qualification support

27 days annual leave

Employee discounts

Job summary

Jensten is seeking an Account Handler to join the Construction team within the Specialty Division. You will manage renewals, assess risks and claims history, and present quotations to clients, aiming to optimise retention and growth while ensuring compliance.

You will work closely with executives, support new business, and maintain high standards of client service across dynamic insurance products and markets. Hybrid working is available.

Qualifications

• Excellent communication and written skills with attention to detail.
• Commercial background; Construction preferred.
• Cert CII or working towards it is desirable.
• Strong retention history and potential for new business.
• Excellent telephone manner and networking ability.
• Experience with insurers and clients, able to update systems.

Responsibilities

• Manage renewals and mid-term adjustments by assessing risk and claims data.
• Present renewal quotations to clients and chase instructions to maximize renewal retention and growth.
• Handle mid-term adjustments to ensure timely cover.
• Build and sustain client relationships and tailor solutions.
• Respond to client queries and ensure records are accurate across systems.
• Support new business processes and ensure compliance with FCA and procedures.

Skills

Communication skills

Written skills

Commercial background

Construction experience

Insurance knowledge

Customer service

Education

Cert CII or working towards

Tools

Acturis

Job description

The role

We’re looking for a motivated and driven Account Handler to join our Construction team in our Specialty Division, here at Jensten Group. Working closely with our Exec’s on our Construction book of business, the main aim of the role is to manage Insurance renewals, working with clients to assess risks and claims history- and using market knowledge and expertise, to put forward the right products and services. You will be delivering extraordinary client service to drive retention and new business, working within our commercial strategy and compliance framework. Some key objectives & responsibilities will include:

• Handling renewals and mid-term adjustments by assessing the risk and claims information held on file, taking additional information from clients and obtaining quotations from insurers.
• Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales.
• Dealing with mid-term adjustments as they are received to ensure cover is in place in the required timescale.
• Develop and sustain effective relationships with clients, and effectively analyse client needs and develop solutions.
• Respond promptly to client queries and ensure that all communications with customers and/or insurers or other business contacts are accurately recorded.
• Support the new business and sales processes
• ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA

About You

As our Account Handler, you’ll have excellent communication and written skills with a keen eye for detail. Having a Commercial background (ideally Construction) you’ll enjoy working in a dynamic team with a hands‑on approach- and the ability to explain complex insurance products in simple terms. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also ideally have:

• Insurance background- Commercial essential, Construction preferred
• Relevant qualifications (e.g Cert CII) or working towards
• Demonstrable history of strong retention rates, ideally with new business conversion too
• Great customer service skills
• Excellent telephone manner, being able to network & build working relationships easily
• Drive and genuine passion to learn and develop within Insurance
• Worked in a similar role previously, with experience of working with Insurers and clients
• Able to use initiative and can multi-task, updating relevant systems and admin
• Acturis systems knowledge & experience (ideally)

Rewards & Benefits

When you join us,you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme
• Flexibility with Hybrid working options
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market‑leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business