Account Handler

Jensten; Cheadle Hulme; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

27 days annual leave

Pension scheme

Flex-benefits

Life Assurance (4x salary)

Maternity/Paternity/Adoption leave

Study support

Employee discounts

Holiday purchase scheme

Job summary

Jensten is seeking an Account Handler (Commercial) based in Cheadle with hybrid working options. The role focuses on retaining and renewing a big book of Property clients, handling MTAs, and supporting queries for insured clients in a reliable, service-driven environment.

You will build strong insurer relationships, identify cross-sell opportunities, and work towards meeting quote/sales targets while ensuring FCA compliance and top-tier client service.

Qualifications

• Insurance background—Property essential, Commercial ideal.
• Cert CII or working towards preferred.
• Excellent customer service skills required.
• Excellent telephone manner and relationship-building ability.
• Drive to learn and develop in Insurance.
• Experience with Insurers and clients in similar roles advantageous.
• Able to use initiative, multitask and update systems.
• Acturis knowledge is advantageous.

Responsibilities

• Offer and present insurance solutions including policies and risk management to secure renewal and/or new business.
• Identify cross-selling and up-selling opportunities to increase quote volume.
• Aim to achieve/exceed quotes, sales and income from all marketing sources.
• Understand client operations, opportunities and risks and approach to risk management.
• Ensure compliance with local procedures, customer service standards and FCA regulations.

Skills

Property insurance

Customer service

Telephone skills

Initiative & multitasking

Insurers relationships

Acturis

Communication

Education

Cert CII or working towards

Tools

Acturis

Job description

The role

We're now looking for a motivated & experienced Account Handler (Commercial), to join us here at the Jensten Group, looking after a big book of business consisting mainly of Property clients. We arrange insurance directly with policyholders who come to us because of our range of products and excellent service levels. Reporting to the manager, the main purpose of the role is to retain & renew the clients, do any MTA's as required, and help with any other queries our clients may have. The role is based from our Cheadle office, and we offer hybrid working options once settled into the role. Some key objectives & responsibilities will include:

• Offer and present insurance solutions including insurance policies and other risk management solutions, with purpose to secure renewal and/or new business. To assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
• Identify and pursue cross-selling, up-selling and similar opportunities. Utilise all leads provided to you by the company and develop new and efficient ways to increase the quote volume.
• Achieve or exceed agreed volume of Quotes/Sales/Income generated from all marketing sources including own personal prospecting activity.
• To understand client's business operations, opportunities and risks and their approach to risk management and insurance.
• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA

About You

As one of our Account Handlers, you'll have excellent communication and written skills with a keen eye for detail. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also be or have:

• Insurance background- especially in Property (essential), Commercial (ideal)
• Relevant qualifications (e.g Cert CII) or working towards (ideally)
• Great customer service skills
• Excellent telephone manner, being able to network & build working relationships easily
• Drive and genuine passion to learn and develop within Insurance
• Worked in a similar role previously, with experience of working with Insurers and clients
• Able to use initiative and can multi-task, updating relevant systems and admin
• Acturis systems knowledge & experience (ideally)

Rewards & Benefits

When you join us,you can expecta supportive cultureandanattractive range ofrewards and benefitswhich include:

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Jensten is one of the UK's leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we've built a standout business in a crowded marketplace - combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten's market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose - "Protecting today, empowering tomorrow" - reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers - big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.