Account Handler - Commercial & Schemes

Howden Group; Vinters Park; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Reasonable adjustments

On-site Maidstone office

Job summary

Howden, a global insurance group, is seeking a dedicated Motor Trade Account Handler for the Maidstone office. The role supports client retention, processes renewals, mid-term adjustments, and quotations, with opportunities for cross-selling across divisions.

The position is full-time and onsite three days per week, with flexible working options. You will work within a team focused on delivering exceptional client service, maintaining documentation, and liaising with insurers to secure best

Qualifications

• Knowledge of Personal Lines Motor or Motor trade insurance is advantageous.
• Understanding of GDPR and the CII Code of Ethics is desirable.
• Experience with commercial insurance processes is beneficial.

Responsibilities

• Manage daily enquiries, renewals, mid-term adjustments, and quotations.
• Close sales and cross-sell products to other divisions.
• Ensure premiums are collected in line with procedures and contracts.
• Record information accurately on Acturis and maintain diary system.

Skills

Accuracy and attention to detail

Excellent client service

Negotiation and broking

Oral and written communication

Prioritise work and deadlines

Process quickly and efficiently

Education

GCSE Maths & English

Cert CII (desirable)

Tools

Acturis

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden. At Howden - Commercial & Schemes, commercial insurance isn't just what we do – it's who we are.

We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Availability of role

Howden, Commercial & Schemes are seeking a dedicated and proactive Motor Trade Account Handler. This role is pivotal and will manage daily, the general enquiries, renewals, mid-term adjustments, obtaining quotations, closing sales and cross sales. Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office and ideally be onsite for 3 days per week on average.

Overview

Assist in achieving Group/Division client retention targets by providing an excellent level of service. Undertake market exercises to establish the most competitive terms available. Obtain renewal terms and present to client. Assist with new business on occasions. Produce and issue professional summaries and reports using Howden templates. Issue renewal documentation in line with contract certainty. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Prioritise and handle all work promptly and accurately. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Actively cross-sell products from other Divisions. Refer all queries that fall outside own experience, knowledge and authority to senior staff. Liaise with and assist other branches and Group Resources as necessary.

Knowledge

Knowledge of Personal Lines Motor, Motor trade or Commercial Insurance and the CII’s Code of Ethics and GDPR. Acturis (desirable)

Skills

Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identify and respond appropriately to an individual client's level of understanding. Ability to persuade and influence others.

Qualifications

GCSE Maths and English (or equivalent). Cert CII (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments. We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you,

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.