Account Handler - Commercial Insurance

Massenhove Recruitment Limited; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Massenhove Recruitment Limited in London is seeking a proactive Telephone Account Manager to nurture a panel of 60–100 regional insurance brokers, grow existing relationships and secure sales by offering outstanding service.

You will handle inbound enquiries, out-bound quotes, discuss terms, attend meetings, and work in a small company environment that values initiative, professionalism and a city-centre mindset.

Qualifications

• Prior telephone sales experience - Essential
• Experience in UK commercial SME business (Property/Liability) - Desirable

Responsibilities

• Manage a panel of 60–100 regional insurance brokers.
• Grow existing broker accounts through strong relationship building and outstanding service.
• Proactively quote and discuss terms with brokers.
• Answer inbound inquiries and provide professional support.
• Attend meetings and events as required

Skills

Telephone sales

Account management

Customer service

Relationship building

Communication skills

MS Office

Tools

MS Office

Job description

Purpose of Role/Job Overview

Telephone account managing a targeted panel of 60 - 100 regional insurance brokers.

Grow existing broker accounts, through development and building relationships with business owners and their staff by providing outstanding customer service.

Proactively out bounding quotes that have been submitted by brokers, discuss the terms, and secure the sale.

Answer inbound enquiries and provide outstanding customer service to all brokers.

Attend meetings / functions / conferences.

Other Activities, Duties and Responsibilities

Maintain and develop market awareness.

Maintain good working relationships with all internal departments.

Maintain an open communication ethos with colleagues and managers.

Demonstrate "model behaviors".

Comply with all legal, regulatory, and contractual requirements to ensure obligations are met.

Contribute to wider business activities.

Key Attributes

New business/sales driven.

Hardworking, entrepreneurial, motivated, and confident working towards targets.

Ability to establish positive rapport.

A friendly professional demeanour and ability to excel in a team-oriented environment.

Excellent communication skills over the phone and face to face.

Strong proficiency with Microsoft Office suite.

Ability to manage time effectively, set priorities and meet deadlines.

Ability to learn, problem solve and adapt to change.

Desire/ability to work successfully in a small company environment.

Desire to work in London and embrace City life.

Professional appearance.

Desired Experience

Prior telephone sales experience - Essential

Experience in UK commercial SME business (Property/Liability) - Desirable