Account Handler

Heat Recruitment; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading independent Insurance Broker is seeking an Insurance Account Handler in Telford. In this role, you will support clients, build relationships, and enjoy a flexible working environment. With a competitive salary, benefits, and opportunities for career advancement, this position is ideal for those with experience in the Insurance industry.

Benefits

Holiday entitlement of 26 days plus bank holidays

Opportunity for career progression

Gain CII or ACII qualifications

Pension scheme

24-hour support for wellbeing

1 paid volunteering day

Qualifications

• Must bring a proactive and engaging attitude to work.
• Experience in customer service is required.
• Willingness to learn and pursue qualifications.

Responsibilities

• Support a designated client portfolio as the first point of contact.
• Build strong relationships with clients and handle queries.
• Collaborate with the team while adapting to changes.

Skills

Customer Service

Proactive

Resilience

Education

Experience in the Insurance industry

Job description

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Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Telford.

Joining us as an Insurance Account Handler means you’ll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn’t for you.

So, what does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Some experience of the Insurance Industry is essential for this role, the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be
  
  

Benefits

In return you will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Group
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Staffing and Recruiting

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