Account Handler

PIB Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

A dynamic insurance intermediary group is looking for an experienced insurance professional to join their expanding team in London. This role offers a vibrant and collaborative environment where you will manage a diverse portfolio of clients and insurance products. You will be responsible for ensuring high levels of customer satisfaction while handling renewals and new business processes. The company values environmental responsibility and diversity, offering flexible working arrangements and opportunities for professional growth. If you are passionate about insurance and client service, this is an exciting opportunity to make a significant impact.

Benefits

Holiday Allowance

Death in Service Benefit

Pension Scheme

Enhanced Maternity/Paternity Leave

Flexible Benefits

Employee Welfare Programs

Professional Development Opportunities

Community Engagement Opportunities

Qualifications

• Experience in the UK insurance market with a focus on Property Insurance.
• Strong client service and administrative experience with high accuracy.

Responsibilities

• Manage a portfolio of small to medium-sized business clients efficiently.
• Develop and maintain effective relationships with customers and insurers.
• Process new business, mid-term adjustments, cancellations, and renewals accurately.

Skills

Property Insurance

Client Service

Regulation and Compliance

Attention to Detail

Job description

We are seeking an experienced insurance professional to join our expanding team in London. This is an excellent opportunity to work within a vibrant, collaborative environment in a modern office setting.

Responsibilities:

• Acquire and maintain knowledge of various insurance products, including Property Owners, Liabilities, Loss of Rent, Engineering, Contract All Risks, Tradesman, Terrorism, Household, Offices, and Shop Packages.
• Manage a portfolio of small to medium-sized business clients with an overall book of premiums under £2,000,000.
• Handle 400-600 renewals efficiently.
• Develop and maintain effective relationships with customers, ensuring high levels of satisfaction.
• Build and sustain relationships with insurers.
• Generate correspondence adhering to required standards and deadlines.
• Process new business, mid-term adjustments, cancellations, and renewals accurately.
• Provide quotations for new business and re-broking for renewals.
• Conduct occasional face-to-face client meetings.
• Maintain accurate paper and electronic records.
• Respond competently to general queries via telephone, email, post, or in person.
• Participate in relevant training courses.
• Assist managers and team members as needed.

Experience:

• Experience in the UK insurance market with a good understanding of regulation and compliance.
• Essential experience in Property Insurance.
• Client service and administrative experience with high accuracy and attention to detail.

Additional Information:

We offer a competitive salary and benefits including holiday allowance, death in service benefit, pension scheme, enhanced maternity/paternity leave, flexible benefits, discounts, employee welfare programs, and opportunities for professional development and community engagement. PIB Group is committed to environmental responsibility and diversity and inclusion. We support flexible working arrangements and are an equal opportunities employer.

About Us

We are a dynamic insurance intermediary group providing specialist solutions across the UK and internationally.