Account Handler

Lockton; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Construction Account Handler to join their growing team in London. In this dynamic role, you will provide exceptional service to a diverse portfolio of UK Construction clients, acting as a key advocate and contact within the account team. Your responsibilities will include managing client insurance programmes, preparing renewal reports, and nurturing long-lasting relationships with clients. This is a fantastic opportunity for someone eager to learn and develop within a supportive environment, with training and study support offered. If you’re passionate about the construction sector and ready to make a meaningful impact, this role is for you.

Qualifications

• Experience in the construction industry is essential.
• Strong technical knowledge of construction risks and casualty lines.

Responsibilities

• Provide day-to-day servicing of client insurance programmes.
• Research, prepare, and present renewal reports to the account team.
• Manage credit control processes and track premium payments.

Skills

Construction experience

Technical knowledge of construction risks

Excellent communication skills

Client relationship management

Job description

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Your Responsibilities

Due to continued successful growth, we are hiring for a Construction Account Handler to join our Construction team in London.

As a Construction Account Handler, you will be responsible for providing day-to-day service delivery to a mixed portfolio of UK Construction clients and projects.

You will act as a client advocate, serving as a key contact within the account team, working with a range of clients from commercial to large corporate accounts.

Role responsibilities will include:

• Provide day-to-day servicing of a client’s insurance programme to support retention and development of the business
• Research, prepare, and present renewal reports to the account team in accordance with the renewal report process
• Obtain quotations for new and renewal business
• Prepare market presentations
• Manage credit control processes, track premium payments, pursue uncollected premiums, and escalate issues as per process
• Serve clients as an advocate for their needs, ensuring delivery of exceptional service through regular interaction
• Check policy documentation diligently in accordance with regulations
• Respond to and manage queries including changes in cover and risk
• Identify risk exposures and advise on insurance and risk management solutions in consultation with the team
• Provide management information as needed
• Build and nurture long-lasting client relationships and expand your network

Qualifications

• Construction experience is essential
• Strong technical knowledge of construction risks and associated casualty lines
• Excellent communication skills and ability to attend external client meetings
• Energetic, eager to learn, and capable of developing within our business
• Primarily an office-based role with training and study support

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Other, Information Technology, Management
• Industry: Insurance

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