Account Handler

London Insurance Life; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden is seeking an Account Handler to provide administrative support to the CTIS team, focusing on prepare, issue, and maintain insurance policies and related docs. You will handle data entry, document management, and client communications within a hybrid London-based role.

The role emphasizes accuracy, compliance, and efficient processing of broking and renewal documents, with training provided for regulatory requirements and internal systems.

Qualifications

• Attention to detail with accurate document production and filing.
• Experience working in an administrative role within an office environment.
• Familiar with FCA regulations relevant to insurance intermediaries.

Responsibilities

• Assist in creation and production of documents and renewal contracts.
• Data entry and maintenance of records on company systems and Excel.
• Handle incoming enquiries from clients, insurers and third parties.
• Manage document management, archiving, and filing for the department.
• Support compliance with group policies and regulatory requirements.

Skills

Attention to detail

Teamwork

Prioritisation

Communication skills

IT skills (MS Word/Excel/PowerPoint)

FCA regulations knowledge

Office environment experience

Education

GCSEs including English

CLAIT or Word processing qualification

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

## Account HandlerApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R0018631# **Who are we?**Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.**The Role**Provide administrative support to the CTIS (Clinical Trials Insurance Services) team, with responsibility for the preparation, issuance, and maintenance of insurance policies and related documentation, ensuring accuracy, compliance, and adherence to relevant Company and Group policies and procedures.**What you’ll do:*** Assist in the creation of broking, client and other types of documents including but not limited to general typing, production of monthly market renewal placing contracts (MRCs) and Premium / Loss summary sheets.* Data entry and data computation on Company systems and Excel Spreadsheets* Ensure up to date records are maintained at all times on the Company systems for the department* Manage and utilize Document management systems on behalf of the whole department including but not limited to printing, copying, scanning, assembling, uploading and mailing.* Manage and utilize Archiving, Filing and other systems on behalf of the whole department.* Deal with incoming enquiries from clients, Insurers and third parties.* Respond to the department’s requirements as appropriate* Behave with all clients (both internal and external) fairly and ethically* Ad hoc requirements of the Department may require supervised communications to Insurers and other Market entities.* Manage assigned projects and contribute to other projects as required* Respond appropriately to urgent issues as they arise* Keep informed of legal and regulatory developments relevant to the department as appropriate to role* Share information that could be beneficial to the Company* Any other reasonable duties, as required* Ensure compliance with all applicable Company and/or Group policies and procedures* Ensure correct authorisation is obtained and processes followed when required by the Company and/or Group policies and procedures* Ensure compliance with legal and regulatory requirements* Ensure that own performance, HR and T&C records are up to date and meet the Group’s requirements* Maintain accurate records and deal with correspondence appropriately* Ensure compliance with Anti Bribery and Corruption policy and procedures* Provide relevant management information to senior management where requested**Who we’re looking for*** Attention to detail with ability to produce accurate documentation and to file documents appropriately* Ability to work effectively within a team* Prioritisation and organisational skills* Self-motivated* Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint* Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders* Able to undertake and demonstrate competence in technical training, as required by the industry regulator* Experience not essential, training will be given. However, preference will be given to applicants who have some experience of working in an office environment in an administrative capacity and a desire to work in insurance.* Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries.* Understanding of processes and procedures within the insurance market.* GCSE’s (or equivalent) including English essential* Technically relevant qualifications e.g. CLAIT, Word processing etc# **What do we offer in return?**A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:* Our successes have all come from someone brave enough to try something new* We support each other in the small everyday moments and the bigger challenges* We are determined to make a positive difference at work and beyond# # **Reasonable adjustments**We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours\* or hybrid working\*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent