Account Handler

Find Your Flex; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A vibrant company is seeking an Account Handler in London. The role involves managing small business insurance clients, ensuring high customer satisfaction, and handling renewals. Join a team that values development and social responsibility within a modern office environment.

Benefits

Holiday allowance with option to buy additional days

Pension scheme

Enhanced maternity and paternity leave

Flexible benefits

Discounts on products and services

Referral schemes

Qualifications

• Experience in the UK insurance market a must.
• Client service and administrative experience required.
• Strong knowledge of Property Insurance essential.

Responsibilities

• Handle individual small business clients with a book of premiums under £2,000,000.
• Manage renewals for 400-600 clients.
• Develop relationships with customers and insurers.

Skills

Client service

Attention to detail

Regulatory knowledge

Job description

Account Handler

We are on the lookout for an experienced insurance professional to join our growing team in London. This is a fantastic opportunity to work as part of a vibrant, collaborative team within a modern office environment.

Responsibilities:

• Acquire and maintain knowledge of insurance products including Property Owners, various Liabilities, Loss of Rent, Engineering, Contract All Risks, Tradesman, Terrorism, Household, Offices, and Shop Packages.
• Handle individual small business clients and medium-sized portfolios with an overall book of premiums under £2,000,000.
• Manage a book of renewals between 400-600.
• Develop and sustain effective relationships with customers to ensure high customer satisfaction.
• Build and maintain relationships with insurers.
• Produce correspondence within required timeframes and standards.
• Issue and process new business documents, mid-term adjustments, cancellations, and renewals.
• Provide quotations for new business and re-broker existing renewals.
• Occasionally conduct face-to-face client meetings both inside and outside the office.
• Keep accurate records both on paper and electronically, filed as per company standards.
• Respond competently to general queries via telephone, email, post, or in person, ensuring accuracy of information.
• Attend relevant training courses inside and outside the office.
• Assist Managers and team members as needed.

Experience:

• Experience working within the UK insurance market with a good understanding of regulation and compliance is mandatory.
• Experience in Property Insurance is essential.
• Client service and administrative experience, with high accuracy and attention to detail, supporting client service delivery.

Further Information:

We offer a competitive salary and benefits including holiday allowance with the option to buy additional days, death in Service benefit of 4x salary, company pension, enhanced maternity and paternity leave, flexible benefits, discounts on various products and services, referral schemes, and more. We support employee development through comprehensive learning frameworks, professional study options, and apprenticeships. Our community engagement includes volunteering opportunities and charity support. PIB Group is committed to environmental responsibility and diversity in the workplace. We operate a flexible working policy and are an equal opportunities employer.

If you are interested in joining a company that values its people and community, we would love to hear from you.