Account Facilities Director

Pinnacle Group Limited; Maidstone; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Facilities Director to lead operational performance in the grounds maintenance and horticulture sector. This role involves managing a substantial portfolio, ensuring high-quality service delivery, and driving business development initiatives. The ideal candidate will possess a strong operational background, exceptional leadership skills, and a proven ability to foster client relationships. This forward-thinking organization values diversity and offers an inclusive culture where employees can thrive and grow. If you are passionate about making an impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Qualifications

• Proven experience in grounds maintenance or horticulture with strong operational focus.
• Experience managing large contract portfolios (£10m+) and delivering high-quality services.

Responsibilities

• Oversee delivery of grounds maintenance services across a £10-15m portfolio.
• Build strong client relationships and support business development efforts.

Skills

Grounds Maintenance

Horticulture

Business Development

Client Relationship Management

Financial Management

Health & Safety Management

Leadership

Education

RHS Certificate in Practical Horticulture, Level 3 or greater

BSc Horticulture

BSc Management

Job description

Pinnacle Group are looking for an outstanding Account Facilities Director based in the South / Southeast of England to deliver strategic leadership, driving operational performance and identifying and securing new business opportunities within the grounds maintenance and horticulture sector.

The Account Facilities Director will leverage their expertise in grounds maintenance and horticulture to drive growth and operational excellence. Initially responsible for a £10-15m portfolio of contracts overseeing service delivery, client relationships, and business development opportunities in this sector, with a focus on expanding the portfolio.

This role will require travel across South and Southeast of England.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

• Oversee the delivery of grounds maintenance and horticultural services across a £10-15m portfolio, ensuring high-quality outcomes, adherence to SLAs, and contract compliance.
• Monitor and manage financial performance, ensuring profitability and alignment with budgetary targets.
• Build and nurture strong relationships with existing clients, acting as a trusted advisor to address their needs and expectations.
• Collaborate with the business development team to identify and pursue opportunities for new contracts within the grounds maintenance and horticulture sectors.
• Support the preparation of tender submissions, including contributing to technical and commercial solutions.
• Lead on the integration of newly acquired contracts, ensuring smooth transitions and alignment with operational standards.
• Provide leadership and mentorship to operational teams, fostering a culture of excellence and continuous improvement.
• Champion health and safety standards across all operations.

Key Requirements

• Proven experience in grounds maintenance and/or horticulture, with a strong operational focus.
• Experience in business development and tendering processes.
• Demonstrable experience managing large contract portfolios (£10m+), with a track record of delivering high-quality services and achieving financial targets.
• Strategic thinking and commercial acumen, with the ability to identify and capitalise on business opportunities.
• Strong client relationship management skills, with the ability to influence and negotiate at senior levels.
• Excellent leadership skills, with experience managing, mentoring, and developing teams.
• Robust financial management skills, including budgeting, forecasting, and P&L responsibility.
• Health & Safety Management.
• One or more of the following qualifications are advantageous:
• RHS Certificate in Practical Horticulture, Level 3 or greater
• BSc Horticulture
• BSc Management

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme
• Company Bonus