Account Executive

AMA Waste; Tottenhill; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Referral bonuses

Health & wellbeing program

Mental health support

Enhanced leave policies

Volunteer days

Job summary

AMA Waste is seeking an Account Manager to own the full lifecycle of key customer accounts in Kings Lynn. You will handle procurement, quoting, and order processing while aiming for strong monthly targets and healthy margins.

You will work in a busy sales environment, building long-term relationships, delivering exceptional service, and collaborating with the finance and supply chain teams to meet client needs and drive revenue growth.

Qualifications

• Proven experience in account management, business development, customer service, or sales (preferably in waste, logistics, or service industries).
• Experience in working in a target-based environment.
• Proven experience in pricing and tendering processes, including the calculation and application of VAT and margin percentages.
• Strong communication and interpersonal skills.
• High attention to detail and accuracy in order processing.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Computer literate, and experience in using CRM systems and Microsoft Office tools.
• A proactive approach to problem-solving and customer engagement.

Responsibilities

• Manage the full customer lifecycle for account clients, ensuring satisfaction at every stage.
• Handle procurement and quoting for all services, ensuring accuracy and competitiveness.
• Monthly sales target - £60k based on a 21-day working month.
• Monthly margin target - 24% average sales margin.
• Outbound call activity - Minimum average 10 calls a day.
• 50% customer base spending per month.
• Having an active sales pipeline - Conversion of non-spending to spending customers.
• Consistent regular contact with customer base.
• Provide exceptional customer service that drives retention and positive reviews.
• Accurately process orders and collections in a timely manner.
• Effectively manage Sales Force tasks assigned to you in a timely manner.
• Maintain excellent communication and responsiveness via phone and email.
• Assist the finance department with queries relating to the account.
• Collaborate with suppliers and the internal supply chain team to meet customer needs efficiently.
• Build and nurture long-term relationships with account customers, becoming their one-stop shop for waste solutions.

Skills

Account management

Business development

Customer service

Sales

Pricing & tendering

CRM systems

Communication

Attention to detail

Multi-tasking

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Join AMA, Your Next Step Starts Here

At

Application Deadline: 31 August 2026

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Kings Lynn - Tottenhill

Reporting To: Candy Barrett

Compensation: £27,980 / year

Description

Join AMA, Your Next Step Starts Here. At AMA Waste, we’re more than just a waste management company, we’re a passionate team committed to making a real difference. For over a decade, we’ve delivered reliable and scalable waste and site services to businesses of all sizes, from local independents to global brands. We take pride in the strong relationships we’ve built with our customers and the communities we serve. Whether it’s skip hire, recycling, site services, or sustainable waste solutions, we approach every project with purpose and professionalism.

Why Join Us?

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Be Part of Something Bigger

Whether you're starting your career or looking to take the next step, AMA offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

About The Role

• Manage the full customer lifecycle for account clients, ensuring satisfaction at every stage.
• Handle procurement and quoting for all services, ensuring accuracy and competitiveness.
• Monthly sales target - £60k based on a 21-day working month
• Monthly margin target - 24% average sales margin
• Outbound call activity - Minimum average 10 calls a day
• 50% customer base spending per month
• Having an active sales pipeline - Conversion of non-spending to spending customers
• Consistent regular contact with customer base
• Provide exceptional customer service that drives retention and positive reviews.
• Accurately process orders and collections in a timely manner
• Effectively manage Sales Force tasks assigned to you in a timely manner
• Maintain excellent communication and responsiveness via phone and email.
• Assist the finance department with queries relating to the account
• Collaborate with suppliers and the internal supply chain team to meet customer needs efficiently.
• Build and nurture long-term relationships with account customers, becoming their one-stop shop for waste solutions.

What We Need From You

Skills, Experience & Qualifications

• Proven experience in account management, business development, customer service, or sales (preferably in waste, logistics, or service industries).
• Experience in working in a target-based environment
• Proven experience in pricing and tendering processes, including the calculation and application of VAT and margin percentages
• Strong communication and interpersonal skills.
• High attention to detail and accuracy in order processing.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Computer literate, and experience in using CRM systems and Microsoft Office tools.
• A proactive approach to problem-solving and customer engagement.

Attitude & Behaviours

• A positive, can-do attitude that aligns with Circle Waste's company culture.
• Role model the companies core values
• Treat our suppliers and colleagues with consideration and respect
• Ability to receive constructive feedback on performance and deliver change in positive manner
• Commitment to delivering excellence in every customer interaction.
• A team player who thrives in a collaborative environment.
• Reliable, punctual, pro-active and self-motivated

What We Offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular \"My Voice\" surveys and follow-up check-ins to drive meaningful change