Account Executive

Trainline; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private healthcare

Dental insurance

Share purchase plan

EV Scheme

Farewell time off

Job summary

Trainline is seeking an ambitious Account Executive to join our Trainline Partner Solutions team, managing key relationships with Travel Management Companies in the UK and Europe. You’ll provide day-to-day support, build trusted advisor relationships, and identify growth opportunities with our technology.

This client-facing, strategic role includes negotiating renewals, coordinating cross-functional workstreams, and driving customer success.

Qualifications

• 1-2 years’ experience in account management, customer success or partnership management.
• Fluent English; additional languages are advantageous.
• Ability to manage multiple client workstreams and priorities.

Responsibilities

• Provide day-to-day support to an assigned portfolio of Trainline Partner Solutions customers.
• Build and manage successful customer relationships, becoming a trusted advisor for our partners.
• Identify growth opportunities and execute them with the help of the team.
• Get involved in ad-hoc projects and business support as needed.
• Support on development and managing a customer communication plan.
• Negotiation and renewal of existing customer contracts.

Skills

Account Management

Customer Success

Partnership Management

Fluent English

Stakeholder Communication

Tools

Salesforce

Job description

About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing Global Distribution at Trainline Partner Solutions (TPS)

We’re looking for an ambitious and commercially minded Account Executive to join our Trainline Partner Solutions team, managing key relationships with Travel Management Companies in the UK and Europe.

This is a client-facing, strategic role that blends relationship management, project management, commercial growth, and product advocacy. You’ll be responsible for nurturing partnerships with major B2B clients, ensuring they achieve success with our technology and that Trainline continues to grow as their trusted digital rail partner.

What you will do as an Account Executive at Trainline

• Provide day-to-day support to an assigned portfolio of Trainline Partner Solutions customers.
• Build and manage successful customer relationships, becoming a trusted advisor for our partners.
• Identify growth opportunities and execute them with the help of the team.
• Get involved in ad-hoc projects and business support as needed.
• Support on development and managing a customer communication plan.
• Negotiation and renewal of existing customer contracts.

We'd love to hear from you if you have

• 1-2 years’ experience in Account Management, Customer Success, or Partnership Management, ideally within rail, business travel technology, or the travel space.
• Fluency in English. Additional languages such as French, Spanish, German and/or Italian is advantageous.
• Ability to build and maintain strong client relationships with enterprise or strategic partners.
• Proven experience in managing multiple client workstreams and priorities
• Strong communication skills - written and verbal.
• Confidence with your ability to find your way in ambiguous situations.
• Passion for the rail industry, business travel, and sustainable mobility.
• Experience using Salesforce in an account management/sales environment.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• Think Big - We're building the future of rail
• Own It - We focus on every customer, partner and journey
• Travel Together - We're one team
• Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!