Account Executive

Lightfoot; Exeter; On-site; GBP 35,000 - 65,000; Full time

Job summary

Lightfoot in Exeter is seeking an Account Executive to manage and grow a portfolio of customers. You will build relationships, drive engagement and identify opportunities to expand value across accounts.

The role is hybrid with two office days per week at the Exeter office, and requires a commercial mindset to upsell, renew, and expand across your portfolio.

Qualifications

• Experience in account management, customer success or client-facing roles in B2B/SaaS.
• Commercial mindset with drive to upsell, renewals and expansion.
• Strong organisational and communication skills across multiple relationships.
• Proficiency with CRM systems (Salesforce preferred) and Microsoft Office tools.
• Ability to interpret customer data and derive growth opportunities.
• Team player capable of collaborating with cross-functional teams.
• Experience with technology products or SaaS platforms is desirable.
• Willingness to travel for customer-facing activities.

Responsibilities

• Manage and grow a portfolio of Lightfoot customers and drive engagement.
• Identify upsell, renewal, and expansion opportunities within your portfolio.
• Develop and execute account growth plans and convert opportunities into revenue.
• Schedule and attend customer meetings, calls, and on-site visits.
• Deliver the renewal process to protect and grow portfolio value.
• Support onboarding and training for new customers on Lightfoot products.
• Provide insights from performance data to support adoption and retention.
• Collaborate with Product, Engineering and Support teams to meet customer needs.

Skills

Account management

Customer success

SaaS experience

CRM (Salesforce)

Data analysis

Communication

Travel willingness

Cross-functional collaboration

Organisational skills

Team player

Tools

Salesforce

Microsoft Office

Job description

About the Role

The Account Executive is responsible for managing and growing their own portfolio of Lightfoot customers, building strong relationships and identifying opportunities to expand value across their accounts. In addition, the Account Executive provides support to the Account Manager and Account Director across their customers, acting as a further point of contact and assistance where needed.

Hours: 37.5 hours per week, Monday to Friday.

Location: This is a hybrid role – two office days per week (Tuesdays and Wednesdays) based at our Exeter office.

Key Responsibilities

This is a growth-focused role, suited to someone with a commercial mindset who is driven to identify and convert upsell, renewal, and expansion opportunities across their portfolio.

• Manage and grow a portfolio of Lightfoot customers, building strong relationships and driving engagement, adoption, and account performance.
• Take ownership for growing customers within their own portfolio, proactively identifying upsell, cross-sell, and expansion opportunities from usage data and customer review meeting.
• Build and progress account growth plans, converting identified opportunities into confirmed revenue.
• Schedule and attend customer meetings, including calls, on-site visits, and training sessions.
• Deliver the customer renewal process to protect and grow portfolio value and achieve retention KPIs.
• Adopts the Account Management Playbook in providing the framework to successfully manage our customers.
• Supports the implementation/onboarding process for assigned customers, working with that team to ensure smooth implementation and high initial satisfaction.
• Deliver training on Lightfoot’s portal, InsightHub and products to demonstrate value and ensure effective use by customers.
• Promotes Lightfoot’s key differentiators, including Driver Rewards and Gamification, and drives customer engagement with these initiatives.
• Monitor customer performance data and provide insights to support adoption, retention, and growth opportunities through regular business reviews.
• Support the Account Manager and Account Director across their customers – acting as a further point of contact for customer queries when they are unavailable and assisting with other tasks relating to their portfolio as directed by the Account Director.
• Work closely with teams including Product, Engineering, and Customer Support to ensure customer needs are met.
• Contribute to internal initiatives to enhance the customer experience and improve service delivery.

Key Skills, Experience, and Qualifications

• Previous experience in account management, customer success, or a client-facing role, ideally in a B2B or SaaS environment.
• Commercial mindset with a proven drive to identify, pursue, and close growth opportunities, including upselling, renewals, and account expansion.
• Strong organisational and communication skills, with an ability to manage multiple customer relationships and work closely with Account Managers and Account Directors.
• Proficiency in CRM systems (Salesforce preferred) and Microsoft Office tools.
• Ability to interpret customer data and apply insights effectively, spotting opportunities for account growth and expansion.
• Team player, capable of working collaboratively and independently.
• Experience with technology products or SaaS platforms is desirable.
• Willingness to travel for customer-facing activities.

Lightfoot invests in the development of its people, and this role offers a genuine career pathway, with the opportunity to progress to an Account Manager as skills and experience grow