Account Executive

Alcumus; Cardiff; On-site; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day

Cycle-to-work Scheme

EV Salary Sacrifice Scheme

Job summary

CHAS in Cardiff, Wales, is seeking an Account Executive to manage a portfolio of clients, driving retention, renewals and growth. You’ll build relationships with key stakeholders, oversee the client journey from onboarding to renewal, and identify opportunities to deepen partnerships.

You’ll be part of a collaborative sales team, with a hybrid workplace policy (office 3 days per week) and a focus on delivering exceptional customer value.

Qualifications

• Experience in customer success or a key account environment.
• Able to manage multiple priorities at pace and stay organised.
• Strong influencing and relationship management skills with customers and colleagues.
• Experience in supply chain compliance, environment, health and safety, or governance is advantageous.

Responsibilities

• Manage your own portfolio of clients, building strong relationships with key contacts.
• Own the client journey from onboarding through to renewal.
• Hold regular client reviews and conversations to ensure value and identify growth opportunities.
• Spot and develop opportunities for upsell, working with Account Managers when appropriate.
• Maintain CRM records and coordinate cross-team initiatives for a great customer experience.

Skills

Portfolio management

Client relationships

Account growth

CRM proficiency

Communication

Job description

Account Executive

Department: Sales

Employment Type: Permanent

Location: Cardiff, Wales, Cardiff, UK, Hybrid

With over 30 years’ experience, CHAS is the trusted health and safety certification specialist for construction and the public sector. Founded by Merton Council, we help contractors pre-qualify for projects and give clients easy access to over 30,000 compliant contractors.

We set the standard for excellence. Our audits align with major legislation and recognised standards, making compliance simple.

If you’re someone who can build a great relationship while keeping an eye out for the next opportunity, this could be the role for you.

As an Account Executive, you’ll manage your own portfolio of clients, helping them get the most from their relationship with CHAS while driving retention, renewals and growth. You’ll build relationships with key stakeholders, understand what matters to them and identify opportunities to deepen their partnership with us.

What that means day to day

• Manage your own portfolio of clients, building strong relationships with key contacts and understanding what they need from their partnership with CHAS.
• Own the client journey from onboarding through to renewal, keeping customers engaged, addressing any issues and reconnecting with clients where engagement has dropped.
• Hold regular client reviews and conversations, making sure customers are getting value from the service while identifying opportunities to increase contractor connections.
• Spot and develop opportunities for growth, including upsell opportunities, and work with Account Managers when there’s potential to grow an account further.
• Keep on top of your accounts, maintaining accurate CRM records, sharing regular updates and working with teams across the business to deliver a great customer experience.

What you’ll need to be successful

You’ll have experience working in a customer success or key account environment, with a proven ability to build and maintain strong customer relationships. You’ll be comfortable managing multiple priorities at pace, staying organised and making sure your clients continue to receive a great level of service.

You’ll also be a confident communicator with strong influencing and relationship management skills, enabling you to build effective relationships with both customers and colleagues across the business.

Experience within supply chain compliance, environment, health and safety, or quality would be an advantage. We’d also welcome experience within property management or governance, risk and compliance, although these aren’t essential for success in the role.

What you'll get in return

We have a hybrid workplace policy, where you will work from the office 3 days per week.

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Enhanced Parental Leave
• Generous annual leave, with the option to buy additional days
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme
• EV Salary Sacrifice Scheme

Future Planning

• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Embracing AI at Veriforce

As part of our commitment to innovation and continuous improvement, we're actively embedding AI tools and ways of working across the business. We encourage all employees to explore how AI can enhance productivity, improve decision-making, streamline processes, and create value for our customers.

The effective adoption and use of AI will form part of role expectations and will be considered as part of regular objective reviews and performance conversations. We're looking for individuals who are curious, adaptable, and excited about leveraging technology to work smarter and drive better outcomes.

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.