Account Director - Stakeholder Communications Agency

Black Sun plc; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading stakeholder advisory agency in London is seeking a skilled professional to lead the delivery of high-quality communications for a diverse client base. The ideal candidate will have over 4 years of experience in marketing and communications, strong interpersonal skills, and a keen eye for detail. This role offers the chance to work in a hybrid model with opportunities for career advancement and personal development.

Benefits

Competitive salaries

Continuous professional development

Hybrid working model

Qualifications

• 4+ years of relevant experience in marketing and communications.
• Proficient in writing, editing, and proofreading.
• Keen attention to detail is crucial.

Responsibilities

• Develop knowledge of clients’ businesses and communication needs.
• Build relationships with clients and manage their expectations.
• Manage delivery of mixed-media projects effectively.
• Own all financial aspects of accounts and ensure profitability.
• Lead weekly project update meetings and ensure team compliance.

Skills

Excellent writing, editing, proofreading skills

Strong communication and interpersonal skills

Exceptional attention to detail

Education

4+ years agency or client-side experience within marketing and communications

Tools

Microsoft Word

Excel

PowerPoint

Job description

Overview

This is a fantastic opportunity to join one of our client communications teams and lead the delivery of high calibre, multi-channel communications solutions for our blue-chip client base. This can include annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres and wider website content and communications initiatives.

The role will require you to engage with senior stakeholders and provide you with the opportunity to develop an intimate understanding of your client’s strategy and business model as well as a deep understanding of best practice and market trends in financial and non-financial reporting. In time, we will also provide you with the opportunities and platform to develop your career within this growing and highly ambitious organisation.

The role is well suited for a highly motivated and ambitious individual with a curious and innovative mind, and a desire to learn about best practice corporate communications. The successful candidate must be comfortable communicating with clients and internal teams, have a keen eye for detail, exceptional communication and interpersonal skills, creative flair and want to participate in building one of the largest and most successful professional service companies of its kind.

Attracting and retaining the right people for our team is an absolute priority for us and we take their career development seriously from day one. You will have access to a full programme of training and plenty of autonomy to develop new skills and contribute ideas. We take every aspect of the work we deliver for clients seriously and we work to maintain the highest possible standards in everything we do for them and for the company. But as well as being passionate about our work, we are supportive, collaborative and positive, always looking to make what we do enjoyable and rewarding.

By joining us you will be working on a hybrid model and have a wonderful opportunity to explore our picturesque offices in Bishops Park, Putney Bridge

Why this job?

• You will be instrumental in helping clients shape their communications strategies to positively influence and impact their key stakeholder audiences
• It’s a genuine opportunity to work in a fast-moving environment across a range of channels and audiences
• You will be involved in a diverse client base, providing an opportunity to learn across a range of sectors
• It’s a fantastic chance to grow and expand your responsibilities as part of a career development plan

Responsibilities

• Strategic Account Development Continually develop your knowledge of your client’s businesses and the industries they operate in as well as developing a comprehensive understanding of your clients’ strategy and communications needs to lead the development of their content and messaging to all key stakeholder groups. Continually provide advice and insight into best practice reporting to your clients to drive the development of all communications with the aim of achieving innovative, market-leading communications solutions.
• Client Relationship Management Build strong, trusting relationships with your day-to-day and senior client contacts, leading all client meetings and calls, effectively managing your clients’ needs and working with your wider team to act on and resolve any account problems. Deliver exemplary client services at all times ensuring we maintain the current high levels of client satisfaction and exceptional client feedback. Continually seek ways to enhance our deliverables and exceed your clients’ expectations.
• Account Management Successfully manage the delivery of all your mixed-media projects by driving all deliverables and deadlines, managing internal and external resources, and driving the preparation of all project documentation (such as project plans, communications briefs, photography briefs and page plans). Effectively drive the delivery of each project stage including the development of creative concepts, content and messaging, managing the Amends turnaround process right through to the delivery process. Ensure all project management and quality assurance processes are implemented for each project stage. Successfully liaise with and co-ordinate suppliers, driving the cost negotiations, completing the briefing process and ensuring that all work meets the company’s, and your clients’, quality standards.
• Commercial Responsibility Have ownership of all financial aspects of accounts ensuring that all financial processes are successfully implemented by you and the project team to ensure the profitable delivery of all projects. Maintain complete visibility of all your project budgets through the implementation of all financial processes including budget proposals, billing schedules, purchase orders for external costs and regular cost reconciliations. Work closely with the Client Directors to establish client development plans for each of your clients. Lead key Client presentations, meetings and conference calls, using core skills and experience to sell in our proposals in a powerful and persuasive manner.
• Project Team Management Hold weekly team project update meetings to ensure the smooth running of all your projects; Ensure team adherence to all internal processes and procedures (including approval, quality assurance, financial and project management processes); Regularly assess team resources against workloads, taking steps to ensure that the right resources are in place to deliver on all account deadlines; and Create a positive and supportive team culture where innovation, creative thinking and performance excellence is championed.

Reporting Relationships

Reporting to: Client Director
Work closely with: Creative and Production teams, as well as Digital, Research & Strategy and Finance teams.

Qualifications, experience & skills

• 4+ years agency or client-side experience within marketing and communications
• Excellent writing, editing, proofreading skills are essential
• Strong communication and interpersonal skills are essential
• Exceptional attention to detail
• Fully conversant with Microsoft Word, Excel and PowerPoint

Your personal qualities

• Strong interpersonal and communications skills necessary to build trust and respect both externally and internally
• High-quality service ethic and committed to customer service excellence
• Ambition to self-improve
• Ability to manage many urgent and often conflicting priorities
• Strong ‘can do’ attitude with an innate ability to take initiative and work by yourself as well as in a team
• Flexibility and team focused, non-hierarchical approach with a ‘roll up your sleeves’ attitude to getting the job done; and
• A great sense of humour and fun!

Interview process

• Phone screening with talent acquisition manager
• 1st Interview (teams) with hiring manager
• 2nd interview (f2f) with hiring director and hiring manager (and CEO tbc)

About Us

Black Sun Global is a stakeholder advisory and engagement agency that has been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world.

We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.

As founders of the Positive Change Group, we are on a mission to create a new kind of stakeholder relations partner. Our world-class specialists work closely with executive leadership teams to protect reputations, inspire trust, and promote responsible business practices - building resilience and long-term value in a rapidly changing world. .

The Positive Change Group

In 2023, Black Sun Global’s founders launched the Positive Change Group, leveraging three decades of expertise in stakeholder communications. With a clear vision to create a transformative platform, the Group aims to help businesses protect and enhance reputation, inspire trust, and promote sustainable practices through stronger stakeholder relationships.

With headquarters in London and Singapore, we work closely with over 100 multinational businesses. The Group integrates the expertise of three industry-leading brands – Black Sun Global, People Made, and Stratton Craig – delivering a broad spectrum of stakeholder engagement services, including brand, culture, strategic communications, reporting, ESG advisory, and creative storytelling.

As businesses increasingly recognise that long-term success depends on the support and advocacy of their stakeholders, the Positive Change Group is transforming the way companies engage with their customers, employees, investors, and communities worldwide. By leveraging innovative approaches and deep expertise, we are helping businesses build positive relationships and create sustainable value for the people who matter most.

Come Join Us!

Joining Black Sun and The Positive Change Group means becoming part of an inclusive, dynamic community where your talents are nurtured, and your career can thrive. With competitive salaries, hybrid working, and continuous professional development, you’ll not only grow but also have the opportunity to make a difference every day, shaping the future of communications – and having fun along the way.

We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

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