Account Director (Experiential)

The Find; Maidenhead; On-site; GBP 65,000 - 90,000; Full time

Job summary

The Find is seeking an Account Director to lead high-profile experiential campaigns for FMCG and retail brands. In this hands-on, travel‑heavy role you will own client relationships, drive strategy, and ensure flawless delivery across sampling and experiential activations.

You will mentor Campaign Managers, manage budgets and P&L, and collaborate with creative and operations teams to grow the agency's footprint.

Qualifications

• Degree or equivalent; 4+ years in managerial roles in agency/FMCG/retail/health & beauty environments.
• Proven client relationship management and business growth experience.
• Strong financial acumen, project management, and integrated campaign knowledge.
• Natural leadership, people management, and communication skills.

Responsibilities

• Partner with clients to understand business needs and objectives.
• Monitor category trends and maintain strong client relationships.
• Respond to briefs with clear project plans and timelines.
• Oversee campaign delivery, ensuring timelines, costs, and quality standards are met.
• Collaborate internally and externally to deliver best-in-class campaigns.
• Identify opportunities to grow business with existing clients.
• Report on campaign and agency performance post-campaign.
• Own and exceed quarterly account targets.
• Prepare forecasts, manage budgets, and oversee P&L.
• Mentor Campaign Managers to achieve commercial goals and KPIs.
• Lead, motivate, and develop a high-performing team.
• Ensure cross-functional collaboration and operational efficiency.
• Conduct performance reviews, succession planning, and coaching.

Skills

Account management

Client relations

Strategic planning

Budget management

Leadership

Mentoring

Communication

Travel

Education

Degree or equivalent

Job description

Our client are an industry leading experiential marketing agency who manage all in-store and out-of-store experiential events and activations for some of the most well known FMCG and retail brands.

This hands-on role involves travel (In England) and on-site presence during peak periods. Attention to detail and high-quality execution across all activations are paramount. You will identify new business opportunities, lead pitches, and expand our service portfolio.

As a trusted advisor, the Account Director will develop innovative tactical and strategic solutions to deliver client campaigns, including Sampling & Experiential. You will coordinate resources, build operational plans, manage client expectations, and mentor Campaign Managers.

Key Responsibilities

Client Relations

• Partner with clients to understand business needs and objectives.
• Monitor category trends and maintain strong client relationships.
• Respond to briefs with clear project plans and timelines.

Strategic & Tactical Planning

• Oversee campaign delivery, ensuring timelines, costs, and quality standards are met.
• Collaborate internally and externally to deliver best-in-class campaigns.
• Identify opportunities to grow business with existing clients.
• Report on campaign and agency performance post-campaign.

Commercial Acumen

• Own and exceed quarterly account targets.
• Prepare forecasts, manage budgets, and oversee P&L.
• Mentor Campaign Managers to achieve commercial goals and KPIs.

Leadership & Team Management

• Lead, motivate, and develop a high-performing team.
• Ensure cross-functional collaboration and operational efficiency.
• Conduct performance reviews, succession planning, and coaching.

Qualifications & Experience

• Degree or equivalent; 4+ years in managerial roles in agency/FMCG/retail/health & beauty environments.
• Proven client relationship management and business growth experience
• Strong financial acumen, project management, and integrated campaign knowledge.
• Natural leadership, people management, and communication skills.