Account Director, Client Services (12‑Month FTC)

Influencer Ltd; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private Healthcare through Vitality

Wellbeing support through Vitality

25 days of Annual Leave

Job summary

Influencer Ltd in London is seeking an Account Director, Client Services for a 12 month FTC to oversee day-to-day client account delivery and campaigns. You will lead client-facing teams, manage workflows, and maintain strong client relationships to ensure timely, high-quality results.

You will collaborate with Brand Partnerships, Strategy, Measurement, and Ops teams to identify growth opportunities and deliver best-in-class creator marketing solutions in a fast-paced environment.

Qualifications

• Strong experience within client services, influencer marketing, media, advertising, social, or integrated agency environments.
• Experience managing client accounts, operational workflows, and client-facing teams within fast-paced businesses.
• Excellent organisational, communication, and operational management capabilities.
• Strong understanding of influencer marketing delivery, campaign execution, creator workflows, and integrated campaign management.
• Experience managing budgets, scopes, timelines, and resource planning.
• Strong client management and stakeholder communication skills.
• Commercially aware mindset with experience supporting account growth and retention opportunities.
• Collaborative and proactive approach to team leadership and cross-functional working.

Responsibilities

• Lead the day-to-day operational delivery of client accounts and campaigns across the business.
• Manage client-facing teams, ensuring projects are delivered to a consistently high standard across timelines, quality, budgets, and operational execution.
• Build and maintain strong client relationships through proactive communication, strong organisation, and effective account management.
• Support strong client retention through exceptional service, delivery quality, and operational management.
• Work collaboratively with Brand Partnerships teams to contribute to commercial planning, identify growth opportunities, and support the successful scoping and delivery of new business opportunities.
• Support pitches and growth opportunities through operational input, delivery planning, workflow guidance, and feasibility recommendations.
• Manage scopes, budgets, timelines, resourcing, and workflow coordination across accounts and projects.
• Support operational efficiency and profitability through effective planning, organisation, and workflow management.
• Identify opportunities to improve processes, delivery approaches, and operational workflows across your accounts and teams.
• Support the management, development, and mentorship of wider client-facing team members.
• Collaborate closely with Strategy, Measurement, Paid Media, Product, Creative, and Operations teams to deliver integrated client solutions.
• Support escalation management across client, delivery, or operational challenges where required.

Skills

Client services

Influencer marketing

Media

Advertising

Social

Cross-functional

Budget management

Stakeholder communication

Job description

Influencer Ltd in London is seeking an Account Director, Client Services for a 12 month FTC to oversee day-to-day client account delivery and campaigns. You will lead client-facing teams, manage workflows, and maintain strong client relationships to ensure timely, high-quality results.

You will collaborate with Brand Partnerships, Strategy, Measurement, and Ops teams to identify growth opportunities and deliver best-in-class creator marketing solutions in a fast-paced environment.