Account Director

OLIVER; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

OLIVER, part of The Brandtech Group, is seeking an Account Director on a 6-month FTC to lead digital and integrated campaigns for a major FMCG client from our London/Slough base.

You’ll own client relationships, shape social strategy, collaborate with strategy, creative and production teams, and drive delivery, profitability and stakeholder satisfaction across several projects while maintaining top-tier agency service.

Qualifications

• Experience managing digital and integrated campaigns in a creative or production agency.
• Ideally FMCG experience.
• Proficient to expert capability in Account Management and Project Management, with confidence running several complex projects at once.
• Experience working alongside video and photography producers as part of a joined-up approach to campaign delivery.
• Experience with project scheduling and sourcing resource and production services.
• Strong client engagement skills, with the ability to organise, influence and build effective working relationships.

Responsibilities

• Build a collaborative, trusted relationship with client stakeholders, acting as their first point of contact and protecting the brand across every project.
• Stay close to the client to understand their needs, anticipate issues and resolve them early.
• Be accountable for integrated creative projects from brief to fulfilment, maintaining client satisfaction throughout.
• Work with strategy and account colleagues to shape social strategy and milestones for the client.
• Agree campaign scope with the client, then produce estimates and timing plans in our internal scheduling system, including for complex, cross-platform social projects.
• Schedule projects against the right internal resource and help source external resource where needed.
• Partner with digital, video, photography and print producers to bring the right skills together for integrated campaigns.
• Keep projects on process, on time and on budget, motivating and coordinating teams through tight deadlines.
• Be responsible for the financial health of your projects, including profitability, forecasting accuracy and fee discussions. Make sure everyone understands the cost impact of delays, extra amends and re-briefs.
• Report on project income accurately and on time, and escal invoicing or estimate queries to senior account and business leadership.
• Evaluate project results, both qualitative and quantitative, against the original objectives.
• Guide internal stakeholders through production processes, and spot and act on ad hoc opportunities as they arise.

Skills

Account Management

Project Management

Social media

Client engagement

Resource scheduling

Cross-functional collaboration

AI tools for account mgmt

CMS content

E-commerce content

Tools

CMS platforms

E-commerce platforms

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Director (6 Month FTC)

Location: London/ Slough, United Kingdom (2-3 days a week from our Client's Slough Offices)

About the role:

As Account Director, working within our client, & global FMCG business; you are the trusted day-to-day partner for client and the person who keeps complex, multi-platform projects on track. You'll work closely with strategy, creative, production and account colleagues to turn briefs into effective campaigns, with a strong focus on social media and digital content. You'll be accountable for delivery, client satisfaction and project profitability across several projects at once.

What you will be doing:

• Build a collaborative, trusted relationship with client stakeholders, acting as their first point of contact and protecting the brand across every project.
• Stay close to the client to understand their needs, anticipate issues and resolve them early.
• Be accountable for integrated creative projects from brief to fulfilment, maintaining client satisfaction throughout.
• Work with strategy and account colleagues to shape social strategy and milestones for the client.
• Agree campaign scope with the client, then produce estimates and timing plans in our internal scheduling system, including for complex, cross-platform social projects.
• Schedule projects against the right internal resource and help source external resource where needed.
• Partner with digital, video, photography and print producers to bring the right skills together for integrated campaigns.
• Keep projects on process, on time and on budget, motivating and coordinating teams through tight deadlines.
• Be responsible for the financial health of your projects, including profitability, forecasting accuracy and fee discussions. Make sure everyone understands the cost impact of delays, extra amends and re-briefs.
• Report on project income accurately and on time, and escal invoicing or estimate queries to senior account and business leadership.
• Evaluate project results, both qualitative and quantitative, against the original objectives.
• Guide internal stakeholders through production processes, and spot and act on ad hoc opportunities as they arise.

What you need to be great in this role:

• Experience managing digital and integrated campaigns in a creative or production agency, with a strong record of delivering across multiple platforms, particularly social media.
• Ideally FMCG experience
• Proficient to expert capability in Account Management and Project Management, with confidence running several complex projects at once.
• Experience working alongside video and photography producers as part of a joined-up approach to campaign delivery.
• Experience with project scheduling and sourcing resource and production services.
• Strong client engagement skills, with the ability to organise, influence and build effective working relationships.
• Clear, courteous communication across strategy, creative, production and client teams.
• Close attention to detail, sound commercial awareness and a sharp eye for project risk.
• Comfort integrating with a client-side team while maintaining a top-tier agency service.
• Nice to have: experience creating content for CMS and e-commerce platforms.
• Advanced use of Gen AI tools relevant to account management to improve output quality and efficiency
• Experience designing AI-assisted workflows for yourself and your team
• Agentic thinking for complex, multi-step challenges
• Strong understanding of AI capabilities and limitations, with rigorous human oversight

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement.Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.