Account Manager

MediaLab Group; City of Westminster; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Hybrid Working

Private medical insurance

Gym discounts

Wellbeing apps

Job summary

Medialab is seeking an Account Manager to join our Client Planning team in London. You’ll report to an Account Director and lead at least one Account Executive, driving multi‑channel campaigns across AV and Print. You’ll manage large budgets, ensure campaigns go live, and deliver results.

You’ll collaborate with AV, digital, and reporting teams, turning data into actionable insights. A proactive, organised mindset, strong communication skills and a track record of client relationship management

Qualifications

• Must have proven client management and ability to handle budgets.
• Experience planning AV/Print campaigns and wider media mix.
• Strong communication skills and relationship building.
• Proactive, organised and able to own delivery.
• Experience mentoring or leading junior staff is a plus.

Responsibilities

• Lead multi-channel campaigns across AV and Print to deliver results.
• Manage large budgets, ensuring campaigns go live on time.
• Collaborate with AV, digital, effectiveness and reporting teams.
• Shape planning responses and keep teams on track.
• Develop client relationships and spot opportunities for growth.
• Support junior team members and share best practices.

Skills

Client management

Budget management

AV & Print planning

Communication

Proactive

Ownership

Touchpoints

Data insights

MMM

Line management

Tools

Touchpoints

Techedge

Job description

JOIN OUR JOURNEY

Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.

Our entrepreneurial spirit means success is recognised and rewarded. There are no limits to what you can achieve here, which our employees agree with, evidenced by being a Campaign Best Place to Work for six consecutive years and one of The Sunday Times Best Places to Work 2025. As well as this, we’re Campaign’s Independent Agency of the Year 2024 and Media Week’s Independent Agency of the Year 2025.

We are IPA Effectiveness accredited, an IPA People-First agency, and All In Champions, with industry-leading work recognised by double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites and a 2025 Effie for our work with Alzheimer’s Society.

Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, IG, Sharps Bedrooms, SunLife, Standard Life, Ancestry, Laithwaites Wine, Save the Children, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore.

OUR VALUES

• Commit to Doing the Right Thing (Act with integrity and accountability)

• Help People Flourish (Invest in people)

• Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU

Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties. On top of that, we offer extra benefits, which make life at Medialab even more rewarding:

• Time to Unwind - We offer generous holiday entitlement that increases with long service, plus Christmas closure and a birthday day off. Alongside this, we offer flexible benefits including a holiday buy scheme, flexi-hours, a work abroad scheme, cultural bank holiday swaps, and Friday Summer hours.

• Hybrid Working - Balance between home and office (3 days in the office). We welcome requests for flexible working arrangements from the commencement of employment.

• Career Growth - A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.

• Health & Wellbeing - Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and free professional counselling.

• Supporting Families - Enhanced parental leave pay, flexible working and life assurance.

• Giving Back - Paid charity days and sustainability initiatives.

• Perks & Rewards - Retail discounts, long-service trips and an unforgettable team culture.

YOUR NEXT CHALLENGE

We’re looking for an Account Manager to join our Client Planning team. You’ll report into an Account Director, be supported by a Business Director, and lead at least one Account Executive. You’ll also be part of a wider team including Directors, Senior Account Managers and Execs who’ll have your back as you get stuck in.

This role is all about great account management and planning. We’re after someone who knows their way around AV and Print, but if you’ve got broader channel experience (or want to grow it), you’ll have the chance to do just that.

You’ll take the lead on managing large, multi-channel budgets with a strong focus on getting campaigns live and delivering results. Process matters, but what matters more is your ability to make things happen and make them happen well.

WHAT YOU BRING TO THE TEAM

You’ll work across a number of key accounts, across a variety of commercial sectors. They’re active across the full media mix, with a focus on AV & Print channels. You’ll work with the other channel teams to ensure best in class integrated media planning.

You’ll be the engine room for these accounts. That means shaping planning responses, managing delivery, and keeping everything (and everyone) on track. You’ll collaborate with teams across AV, digital, effectiveness and reporting to make sure our work doesn’t just meet expectations, it beats them.

You’ll also be trusted to lead the day-to-day client relationship, spotting opportunities, solving problems, and bringing fresh thinking to the table.

Must Have Skills

• You know how to manage clients, handle budgets, and get work over the line.

• You’re confident planning and activating AV / Print campaigns and you’re curious about the wider media mix too.

• You’ve got strong communication skills and build relationships that last.

• You’re proactive and organised, with good instincts for what needs doing and when.

• You take real pride in delivery, and you’re not afraid to take ownership.

• You’ve worked with planning tools like Touchpoints or Techedge and use them to drive better outcomes.

• You understand performance data and know how to turn it into useful insights.

• You’re familiar with media effectiveness strategies including regional testing and MMM.

• You’ve line managed before - maybe an AE or intern - and enjoy supporting others to grow.

Nice to Have Skills

• Experience working across multiple clients and working on multiple live briefs simultaneously.

• Knowledge of how digital and ATL channels can work together to drive brand and performance.

• Experience building full-funnel strategies or campaigns.

• Confidence presenting to clients and getting stuck into discussions.

• A collaborative style, where feedback flows both way.