Account Director

Devonshire; England; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading company in customer communication solutions is seeking an experienced Account Director to lead strategic financial service client accounts. The role emphasizes building trusted relationships and driving operational success, as well as fostering innovation and continuous improvement. Candidates should be commercially savvy, with strong leadership and strategic thinking abilities, ideally with experience in business outsourcing or customer communications.

Qualifications

• Experience in client-facing roles and managing complex relationships.
• Proven track record of account growth and P&L management.

Responsibilities

• Build and maintain long-term trusted relationships with senior stakeholders.
• Own the account P&L to ensure revenue growth and profit delivery.
• Lead client retention, development, and account growth strategies.

Skills

Commercial awareness

Client management

Leadership

Strategic thinking

Job description

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Ready to lead strategic partnerships that deliver real impact?

Paragon Lead Supply is looking for a driven, experienced, and commercially-minded Account Director to lead and grow some of our major strategic financial service client accounts.

At Paragon Lead Supply, we deliver best-in-class customer communication solutions by harnessing the capabilities of the Paragon Group through one cohesive, knowledgeable team. Our mission is to bring together procurement expertise, strategic thinking, and an empathetic, lateral approach to deliver real, measurable value to our clients.

As Account Director, you'll be the driving force behind the operational and strategic success of key client relationships. You will:

• Build and maintain long-term, trusted relationships with senior stakeholders.
• Own the account P&L, ensuring revenue growth and profit delivery.
• Lead, support, and develop a high-performing operational team.
• Champion innovation, continuous improvement, and best-in-class service delivery.
• Work collaboratively across the business to align solutions with client needs.
• Lead client retention, development, and account growth strategies.
• Shape and deliver commercial success—owning P&L performance, forecasting, and margin improvement.
• Develop strategic account plans aligned to both client and Paragon’s business objectives.
• Drive operational excellence through clear KPIs, service level agreements, and insightful reporting.
• Collaborate across departments to deliver seamless, value-adding solutions.
• Motivate and develop your team to consistently exceed expectations.

What We’re Looking For

You’ll thrive in this role if you’re:

• Commercially savvy: With a deep understanding of account performance, cost efficiency, and strategic growth.
• A trusted advisor: Able to understand client challenges and offer solutions that go beyond expectations.
• A people leader: Who inspires teams, supports professional growth, and leads with emotional intelligence.
• Adaptable and proactive: Comfortable in dynamic environments, responding quickly to new priorities or challenges.
• Strategically minded: Balancing short-term delivery with long-term vision for continuous improvement and innovation.

Experience in client-facing roles, managing complex relationships, and overseeing multi-functional teams is essential. A background in customer communications, procurement services, or business outsourcing is highly desirable, alongside experience developing financial service client accounts.

Location: Hybrid role with travel to Huntingdon, London, and Norwich as required

We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.

If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.

We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Business Consulting and Services and Marketing Services

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