Account Coordinator (Polish Speaking)

JR United Kingdom; Northampton; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading company is seeking an Account Coordinator fluent in Polish to join their team. This role involves maintaining client relationships and ensuring customer satisfaction through effective communication and problem-solving. The successful candidate will also manage service contracts and collaborate with various departments to identify opportunities for growth. Benefits include 33 days’ holiday and hybrid working options.

Benefits

33 days’ holiday including bank holidays

Free eye tests

Opportunities for internal progression

Qualifications

• Experience in customer services or client coordination role.
• Fluent in Polish, both written and spoken, at a business level.

Responsibilities

• Serve as the lead point of contact for clients, ensuring satisfaction and managing queries.
• Build and maintain strong client relationships while monitoring service contracts.
• Collaborate with internal teams to drive efficiencies and identify upsell opportunities.

Skills

Client Relationship Management

Communication

Problem Solving

Customer Service

Fluency in Polish

Fluency in German

Fluency in Spanish

Fluency in Italian

Fluency in French

Fluency in Dutch

Fluency in Hebrew

Job description

Permanent Vacancy – Account Coordinator (Polish)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

Job Description:

The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
• Monitor clients' recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use of Partner Place.
• Partner and understand internal departments, processes, and stakeholders, including Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
• Collaborate with Sales team to identify upsell opportunities and referrals while keeping customers satisfied and engaged with the current product portfolio.
• Assess client needs and find creative solutions to assist and manage challenging customer requests and escalations.

Criteria:

• Fluent to a business proficiency, both written and spoken, in Polish.
• Experience in customer services or a client coordination role.
• Additional language skills in German, Spanish, Italian, French, Hebrew, or Dutch are advantageous but not essential.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression, and other benefits including hybrid working.

Venn Group is an equal opportunities employment business and agency and welcomes applications from all candidates.