Account Coordinator (Polish Speaking)

JR United Kingdom; Luton; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading company in the UK is seeking a Polish-speaking Account Coordinator to build and maintain client relationships and serve as the main contact for dedicated customers. This hybrid role involves monitoring client needs, driving efficiencies, and collaborating with internal teams while ensuring customer satisfaction.

Benefits

33 days holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent to a business proficiency in Polish, both written and spoken.
• Experience in customer services or a client coordination role.
• Additional language skills in German, Spanish, Italian, French, Hebrew, or Dutch are advantageous.

Responsibilities

• Serve as lead point of contact for clients, handling questions and concerns.
• Build long-lasting relationships and proactively address client retention.
• Collaborate with Sales team to identify upsell opportunities.

Skills

Fluent in Polish

Client Relationship Management

Customer Service

Communication

Job description

Permanent Vacancy – Account Coordinator (Polish)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

Job Description:

The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
• Monitor clients' recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use of Partner Place.
• Partner and understand internal departments, processes, and stakeholders. This includes, but is not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
• Assess client needs and find creative solutions to assist and manage challenging customers’ requests and escalations.

Criteria:

• Fluent to a business proficiency, both written and spoken, in Polish.
• Experience in customer services or a client coordination role.
• Additional language skills in German, Spanish, Italian, French, Hebrew, or Dutch are advantageous but not essential.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression, and other benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.