Account Coordinator

Austin Fraser; Kingston upon Hull; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking an Account Coordinator to manage staffing needs in a vibrant environment. This role involves close collaboration with clients and temporary staff, ensuring seamless operations and compliance with regulations. The ideal candidate will possess strong communication skills and a proactive attitude, ready to build lasting relationships and contribute to the team's success. With a focus on delivering against KPIs, this position offers a dynamic work atmosphere where your efforts will directly impact the efficiency of operations. If you thrive in a fast-paced setting and are eager to make a difference, this opportunity is for you.

Qualifications

• Strong communication and interpersonal skills are essential.
• Previous recruitment experience preferred but training provided.

Responsibilities

• Manage daily staffing requirements and liaise with temporary staff.
• Create and maintain pools of labour to meet client needs.
• Ensure compliance with company policies and UK legislation.

Skills

Verbal and written communication skills

Interpersonal skills

Customer service skills

Ability to work as part of a team

Ability to prioritize tasks

Education

Previous recruitment experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Account Coordinator

Based in Hull

Monday to Friday 05.00 - 14.00 (out of hours may be required)

Perm contract - Immediate start

Salary: £25K - £26k DOE

Part of the Prestige Team, working on-site

Ability to speak Romanian/Polish highly advantageous due to diverse workforce

Must hold a valid UK driving license with own transport

Overview of Role:

Prestige Recruitment Specialists provide their services directly to the client by operating through an on-site facility to supply their temporary labour requirements. The role involves working closely with all client personnel, managing the daily staffing requirements. You will liaise with all temporary staff relating to confirmation of weekly shifts, payment of wages, holiday requests and managing absence levels whilst working in accordance with the Agency Workers Regulations and Working Time Directive. There are daily/weekly/monthly reports to compile whilst consistently and conscientiously delivering against set KPIs. You will work closely with both our clients and the temporary workforce, building strong relationships with all parties and be required to attend meetings with production, planning and HR where requested to ensure sight of forecasts. Liaison with Head Office where appropriate will be necessary to discuss departmental needs for resourcing of additional/replacement labour. You should be a strong communicator with excellent customer service skills and a great team player.

Main Duties:

• Create, manage and maintain pools of labour to ensure 100% fulfilment of clients' labour requirements;
• Full responsibility for the selection of labour provided;
• Daily planning and scheduling, organising shift rotas and booking of workers;
• Daily interaction with clients' Managers and Supervisors to ensure all staffing needs are met and all workers have arrived for shift;
• Organise replacement labour to arrive within agreed timescales for any reported absences, shortages or increases in requirements;
• Ensure compliance in line with company policies and UK legislation (e.g. Right to Work, H&S, AWR, WTD, GDPR, etc.);
• Maximise all opportunities throughout all site departments;
• Build long-term relationships with all personnel within the clients' site;
• Completion of required daily, weekly and monthly KPI's to the agreed deadlines;
• Completion of weekly payroll through collection of timesheets/FOB/Timeware reports;
• Managing and updating the internal recruitment system;
• Out of hours/on call duties where necessary;
• General administration duties.

Person Specification:

You will:

• Have previous recruitment experience (preferred) although full training is provided
• Be able to be on site from 05.00 - 14.00 Monday to Friday
• Possess excellent verbal and written communication skills
• Be fluent in English both written and spoken
• Ability to speak Romanian or Polish advantageous due to workforce (but not essential as English is encouraged)
• Have strong interpersonal skills with the ability to deal with all levels;
• Maintain high levels of discretion and confidentiality at all times;
• Be IT literate particularly with Excel, Word and Outlook;
• Be able to work as part of a team and on own initiative;
• Have the ability to prioritise to meet deadlines;
• Have a full driving licence and own transport;
• Have the desire, ambition, drive and commitment to being successful.

If you are interested and meet the above criteria, please send your CV to #removed# or call the Commercial team on #removed# if you have any queries.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.