Account Administrator

FSW Ltd; West of England; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

33 days holiday including Bank Holiday

Training and development

Employee rewards and quirky perks

Employee Assistance Programme

Cycle to Work Scheme

Pension scheme

Life Assurance

Job summary

FSW Ltd, a leading refrigeration and air conditioning wholesaler in the UK, seeks a customer service and procurement support specialist. You will manage customer orders, source parts across branches, and liaise with suppliers to meet delivery timelines.

Join a growing company offering training, development, and substantial employee perks. You’ll work across our nationwide branches to ensure accurate quotations, efficient order processing, and excellent customer satisfaction.

Qualifications

• Experience in a customer service/parts procurement environment would be an advantage.
• Proficient in Excel and email correspondence.
• Enthusiastic about supporting business needs and helping the team achieve its goals.

Responsibilities

• Support customers’ orders (via email and phone) to identify parts and take orders accurately.
• Source customer requirements from stock across nationwide branches; source products from suppliers as needed.
• Raise quotations from preferred suppliers at competitive prices with full information.
• Process quotes and orders, considering price, delivery, and quality, ensuring timely delivery.
• Manage order changes and escalate to management when required.
• Maintain the order processing system and provide accurate reports to customers and management.

Skills

Customer service

Procurement

Excel

Communication

Tools

Email client communications

Job description

FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.

What We Offer

• Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland
• Training and Development investment for employees including on the job training, apprenticeships, and self-development courses
• Up to 33 days holiday including Bank Holidays (with service)
• Employee Rewards with the ability to gain 'quirky perks' e.g., late starts, early finish, long lunch, coffee and/or lunch on us
• Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service
• Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out, Cycle to Work Scheme
• Auto Enrolment Pension Scheme
• Life Assurance

What You'll Be Doing:

• Developing and maintaining a positive, respected relationship with our FSW nationwide branches, our customers and 3rd party suppliers.
• Predominately supporting our customers’ orders (via email and phone) to identify the parts required and taking orders correctly, accurately and quickly.
• Effectively source customer requirements from stock across our nationwide branches and where necessary source products of the same quality, price and delivery timescale from our selected 3rd party suppliers to ensure the customer requirements are met.
• Raising quotations from preferred suppliers at competitive prices for customers to make their decision based on full and accurate information.
• Process quotes /orders received and support the customers selection based on price, delivery, and quality, ensuring timely customer product delivery
• Effectively manage order changes, escalating where necessary to the management team.
• Maintain effective communication with the customer and reporting any delays or deviations in a timely manner to both the customer and the management team.
• Maintain the order processing system accurately and on time for effective reports to be available to the customers.
• Support other business functions according to business needs.

Qualifications / Requirements:

Experience in a customer service/parts procurement environment would be an advantage.

Proficient in Excel and email correspondence.

Enthusiastic about supporting business needs and helping the team achieve its goals.

The successful candidate will have:

• strong communication skills (written and verbal)
• be highly organised with strong attention to detail and a disciplined approach to transactional accuracy.
• Be proactive and responsive, with the ability to manage priorities and follow through on actions in a fast-moving environment.
• Have strong problem-solving mindset, with the confidence to identify issues early and elevate where appropriate.
• Be able to work effectively across cross-functional teams, building positive relationships with internal branches, customers and third-party suppliers.
• Be reliable and adaptable, with a willingness to support a broad range of tasks according to business needs.
• Be customer-focused, with an understanding of the importance of delivery performance, quality, and clear communication.

The successful candidate will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.

We are an equal opportunities employer.

Competitive

Hours

37.5

• Up to 33 days holiday including Bank Holidays (with service)
• Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and /or lunch on us
• Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service
• Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out etc.
• Cycle to Work Scheme
• Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland
• Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses
• Auto Enrolment Pension Scheme
• Life Assurance
• Group Income Protection
• Contributory Everyday Health Plan
• Financial Well Being
• Investment and Savings
• Contributory Private Medical Cover