Account Administrator

Corona Energy; Watford; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

Join a dynamic team as an Account Administrator in a fast-paced environment focused on customer service excellence. This role involves managing gas and power customer accounts while ensuring high-quality communication and attention to detail. With a commitment to employee development and a range of attractive benefits, this innovative company offers a hybrid working pattern that supports work-life balance. If you are passionate about delivering exceptional service and looking for a rewarding career, this opportunity is perfect for you.

Benefits

Private Medical Insurance

Life Assurance

Income Protection Scheme

Employee Electric Vehicle Scheme

Retail and Entertainment Discounts

Complimentary Breakfast and Snacks

Wellbeing Events and Activities

Charity Support Opportunities

Sports and Social Events

Annual Company Awards

Qualifications

• Proven experience in a customer service environment.
• Strong attention to detail for handling correspondence.

Responsibilities

• Handle administrative tasks for gas and power customer accounts.
• Manage customer contacts via email and phone.

Skills

Customer Service Experience

Strong Communication Skills

Attention to Detail

Problem-Solving Skills

Job description

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Direct message the job poster from Corona Energy

We are looking for three Account Administrators to join our fast-paced Change of Ownership team, where you will be responsible for administrative tasks on both gas and power customer accounts. These roles will all be on a 6 month fixed term contract.

In this role you will be handling customer contacts across different platforms such as email, inbound calls and outbound calls, so strong communication skills will be needed to ensure we are delivering excellent customer service at all times. We are also looking for someone with a high level of attention to detail as you will be handling a large volume of letters and email correspondence.

If you are someone with proven experience in a customer service environment and have excellent problem-solving skills, we would love to hear from you.

What can we offer?

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
• Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!

Working Pattern

In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.

Working with us at Corona Energy

At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!

To support this experience, we also offer our team;

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

If you are looking for a career that is all about positive energy, we would welcome your application!

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Utilities

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