Accommodation Support Officer

TN United Kingdom; Bristol; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established industry player seeks an Accommodation Support Officer to assist participants with their housing needs. This full-time role involves managing a caseload, conducting assessments, and creating tailored accommodation plans. Ideal candidates will possess strong interpersonal skills and the ability to foster positive relationships with diverse individuals. This role offers a supportive environment with on-site training, ensuring you develop the necessary skills to make a meaningful impact. Join a dedicated team committed to helping individuals navigate their housing challenges and achieve positive change.

Benefits

25 days Annual Leave

2 Volunteer Days

5% Employer Pension Contribution

Healthcare Cash Plan

Annual Salary Review

Access to Benefit Hub

Referral Scheme

Qualifications

• Experience in accommodation services is desirable.
• Ability to maintain effective relationships with participants.

Responsibilities

• Manage a caseload of participants and produce personalized accommodation plans.
• Conduct initial assessments and maintain regular contact with participants.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Knowledge of Accommodation Services

Knowledge of Criminal Justice System

Job description

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Location: Managing cases from HMP Bristol, with travel around the local area as required for meetings and participant appointments.
Hours: Full time, 37 hours per week.
Contract: Permanent
Salary: £24,650 - £29,000 per annum (dependent on experience)
Are you passionate about helping people?
Join our team as an Accommodation Support Officer and support our participants with their housing needs.

About the Role:

As an Accommodation Support Officer, you will work with a caseload of adult males within a custodial or community environment. You will collaborate closely with probation practitioners to complete initial assessments, understanding the specific needs of each participant. Based on these assessments, you will create and implement tailored accommodation plans, ensuring that participants are informed of any decisions that affect them and aware of their rights throughout the process.
Your role will involve:

• Managing a caseload of participants, producing personalised accommodation plans.
• Conducting initial assessments, considering risk, situation, and need.
• Recording progress and outcomes accurately using a case management system.
• Maintaining regular contact with participants, identifying and addressing any emerging risks or concerns.

About You:

We are seeking a candidate with excellent interpersonal skills who can create and maintain professional relationships with participants and stakeholders. You should be a positive role model, capable of encouraging and supporting participants to make positive changes in their attitudes and behavior. While experience in homelessness legislation or the criminal justice sector is desirable, we welcome applicants who are engaging, empathetic, and comfortable working with diverse individuals from various backgrounds. On-site training and support will be provided to help you develop the necessary knowledge and skills.

Skills and Experience:

• Desirable: Experience or knowledge of accommodation services, including relevant legislation.
• Essential: Highly effective interpersonal and communication skills, both verbal and written.
• Ability to establish and maintain effective working relationships with participants and external stakeholders.
• Desirable: Experience or knowledge of the Criminal Justice System.
• Strong organizational skills and the ability to meet deadlines.

In return for your dedication, knowledge, and commitment, we offer:

• Annual Leave: 25 days + Bank Holidays + Birthday Day off (with the option to buy an additional 5 days).
• Volunteer Days: 2 days per year.
• Pension: 5% Employee contribution, 5% Employer contribution.
• Healthcare: Cash Plan, including 3x salary life assurance.
• Salary Review: Annual.
• Employee Benefits: Access to Benefit Hub, an online portal offering retail discounts, cycle-to-work schemes, and additional voluntary benefits.
• Referral Scheme: Refer a friend and receive a reward.