Accommodation Office Assistant

University of Leeds; Leeds; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

The University of Leeds is seeking an Accommodation Assistant to support students in their accommodation needs. The role involves handling enquiries and providing exceptional customer service to enhance the student experience. This position offers a flexible working environment and numerous benefits including generous holidays and personal development opportunities.

Benefits

26 days holiday plus 16 Bank Holidays

Discounted gym membership

Access to personal development courses

On-site childcare

Shopping discounts

Travel schemes

Qualifications

• Experience in a busy office environment.
• Ability to thrive in a supportive team.
• Passion for helping students.

Responsibilities

• Dealing with enquiries from prospective and existing residents.
• Providing customer support in writing, over the phone, and in person.
• Committed to enhancing the student experience.

Skills

Customer service

Communication

Organization

Job description

Interviews are expected to be held July 17th, and will take place in person and on University campus

This role will be based on the University campus, with scope for it to be undertaken in a hybrid manner. We are open to discussing flexible working arrangements.

Are you committed to delivering a high level of customer service and are passionate about helping students? Have you worked in a busy office environment? Do you have good organisation and communication skills and thrive working in a supportive team?

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites both on and off campus. We are an innovative service with a clear vision to provide some of the country's best student accommodation.

We are seeking an Accommodation Assistant to be responsible for dealing with enquiries from prospective and existing residents; providing customer support in writing, over the phone and in person. Committed to delivering a high level of customer service in a busy office environment in order to improve the student experience for residents, we are a team passionate about going above and beyond for our student residents.

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Rebecca O'Hare, Assistant Director (Residence Life & Accommodation Office)

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief.