Accommodation Manager

UCL; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

5 additional days' annual leave

CARE pension scheme

Cycle to work scheme

Relocation support

On-site nursery and gym

Enhanced maternity/paternity pay

Employee assistance programme

Discounted medical insurance

Job summary

UCL Accommodation is seeking an experienced Accommodation Manager to lead residential services across multiple student sites in London. You will drive performance, coach teams, manage budgets, and ensure safe, welcoming living environments for residents, with a strong focus on customer experience and compliance.

You will collaborate closely with Estates, HR, Marketing, Student Experience and external partners to deliver high standards, manage contracts, and lead key projects such as

Qualifications

• Experienced people manager with a strong background in a customer-facing environment.
• Proven ability to motivate and develop teams, manage performance and deliver high standards of service.
• Strong knowledge of health and safety, and experience managing budgets and costs.

Responsibilities

• Lead and develop accommodation teams across multiple sites to deliver outstanding residential services.
• Oversee operational standards, customer satisfaction, health and safety, financial performance and supplier relationships.
• Lead operational projects such as refurbishment, summer turnover and commercial activity.
• Engage with residents and student representatives to maintain high-quality student experience.
• Collaborate with Estates, HR, Marketing and external partners to meet objectives.

Skills

People management

Customer service

Health and safety knowledge

Budget management

Stakeholder relationships

IT literacy (MS Office)

Tools

Microsoft Office

Job description

About us

Shape an exceptional student living experience at UCL

UCL Accommodation is looking for an experienced and inspiring Accommodation Manager to lead the delivery of outstanding residential services across a cluster of student accommodation sites.

This is a key leadership role, combining people management, operational delivery, customer experience and commercial awareness. You will lead and develop accommodation teams, build strong relationships with colleagues and external partners, and ensure our residents experience a safe, welcoming and well-managed place to live.

About the role

You will lead a team providing clear direction, coaching and support while creating a positive, collaborative and high-performing culture. You will take responsibility for performance, development and service delivery, ensuring teams understand how their work contributes to wider UCL Accommodation objectives.

Working across multiple sites, you will oversee operational standards, customer satisfaction, health and safety, financial performance and supplier relationships. You will work closely with teams across UCL, including Estates, Human Resources, Marketing and Communications, Student Experience and Safety Services, as well as external contractors and suppliers.

You will also lead and support key operational projects, including summer turnaround, refurbishment and commercial activity, while identifying opportunities to improve services through customer feedback, performance data and best practice.

At the heart of the role is creating an environment where students feel safe, respected, supported and part of a community. You will engage with residents and student representatives, respond effectively to feedback and complaints, support community activities and ensure consistent student experience standards across your area.

You will be a visible and approachable leader who understands the needs of students and is committed to delivering a responsive, professional and caring service.

A full job description is attached to this advert.

About you

You will be an experienced people manager with a strong background in a customer-facing environment. You will have a proven ability to motivate and develop teams, manage performance and deliver consistently high standards of customer service.

You will bring strong knowledge of health and safety, experience of managing budgets and costs, and the ability to build effective relationships with a wide range of stakeholders and suppliers. You will be confident managing challenging situations and complaints with professionalism, empathy and sound judgement.

Highly organised and adaptable, you will be comfortable working at pace across a multi-site environment, balancing competing priorities while maintaining attention to detail. Strong communication skills and good IT literacy, including Microsoft Office, are essential.

Experience in student accommodation, hospitality, retail, facilities management or a similar service environment would be advantageous.

What we offer

As well as exciting opportunities, UCL offers a range of great benefits. Find out more:

• Option to purchase 5 additional days' annual leave
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme, season ticket loan, and immigration loan
• Relocation support for eligible posts
• On-site nursery and gym
• Enhanced maternity, paternity, and adoption pay
• Staff Support Service (employee assistance programme)
• Discounted medical insurance

Full details: UCL Rewards and Benefits .

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women.

Read more: UCL Equality, Diversity and Inclusion .

Applicants should also familiarise themselves with UCL's policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy