Accommodation Clerk

Sodexo; High Wycombe; On-site; GBP 22,000 - 28,000; Full time

Job summary

Sodexo Group recherche un Accommodation Clerk pour assurer la gestion des réservations au RAF High Wycombe. Ce rôle nécessite d'excellentes compétences organisationnelles, la capacité à gérer plusieurs tâches et à interagir efficacement avec les clients. Vous serez responsable de maintenir la qualité des services d'hébergement et de satisfaire aux exigences organisationnelles tout en respectant les réglementations.

Qualifications

• Expérience préférée en gestion d'hébergement, hôtellerie ou rôle administratif.
• Familiarité avec les systèmes de réservation et la tenue de dossiers précis est un atout.
• Expérience dans le traitement des interactions avec les clients et la prestation d'un excellent service.

Responsibilities

• Gérer les réservations d'hébergement et attribuer les clés des chambres.
• Maintenir d'excellentes relations avec les clients pour garantir un haut niveau de service.
• Tenir des dossiers et documentations précis pour les vérifications d'audit.

Skills

Organisational skills

Communication

Relationship building

Attention to detail

Multitasking

Job description

We are looking for an Accommodation Clerk to join our team at RAF High Wycombe.

You will be responsible for managing accommodation bookings, allocation of room keys, and coordinating day-to-day catering requests. This role requires excellent organisational skills as well as strong communication and relationship building.

Key Responsibilities:

• Maintain excellent relationships with clients and customers to ensure a high level of service.
• Attend team briefs, huddles, and meetings as required to stay informed and engaged.
• Participate in performance development reviews to discuss job standards and agree on development activities.
• Maintain a clean, tidy, and well-organized work area at all times.
• Uphold high levels of personal hygiene and adhere to uniform and PPE requirements.
• Take care of all resources including equipment, materials, and supplies as directed.
• Report any near misses, accidents, or faulty equipment promptly to management.
• Ensure effective communication with line managers, team members, customers, and client organizations.
• Maintain all areas of responsibility to set service standards and align with applicable service offers.
• Verify entitlement and justification for all accommodation demands and ensure issuance within specified timeframes in line with regulations and management instructions.
• Manage accommodation bookings and allocate room keys efficiently.
• Handle day-to-day catering requests related to accommodation.
• Attend to and maintain accurate records and documentation of military personnel march-ins and march-outs across all accommodations for audit purposes.

Experience Needed:

• Previous experience in accommodation management, hospitality, or a clerical/administrative role is preferred.
• Experience working in a fast-paced environment requiring attention to detail and multitasking.
• Familiarity with booking systems and maintaining accurate records is an advantage.
• Experience in handling customer/client interactions and providing excellent service.
• Previous experience working with military or government personnel is a plus but not essential.
• Proven ability to follow regulations and procedures accurately.

Ready to be part of somethinggreater? Apply today!