Accommodation Assistant

Matchstick Dev; Livingston; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits in the Housing Need Service with a focus on supporting individuals facing homelessness. As part of a dynamic Temporary Accommodation Team, you will play a vital role in delivering high-quality housing management services. This entry-level position is perfect for those looking to kickstart their career in the housing sector, providing essential support to those in need and helping them secure permanent homes. Join a diverse and inclusive workforce dedicated to making a positive impact in the community, where your contributions will be valued and recognized.

Qualifications

• Entry-level position ideal for starting a career in housing services.
• Skills in customer service and communication are essential.

Responsibilities

• Assist accommodation officers in managing temporary housing services.
• Handle bookings and maintain positive relationships with service providers.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

High School Diploma

Relevant certifications in housing or social services

Job description

Job Advert
36-hour week, fixed term until 31st July 2025

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

This is an exciting opportunity to join the Housing Need Service in West Lothian Council as part of the new Temporary Accommodation Team. This is an entry level role and is the ideal post to gain a footing on the housing career ladder, learning within a service employing a range of skilled staff dealing with homeless prevention, provision of housing, and support. Many of our staff who begin their career at this level go on to advance into promoted posts as they gain skills and experience of the wider Housing Need service.

The assistant post is critical to the provision and management of temporary accommodation to those in housing need. Working to meet the goals of preventing homelessness, supporting those in greatest need, achieving good outcomes for our customers, and ultimately a permanent home.

The post holder will work as part of the Temporary Accommodation team who are responsible for delivering our accommodation services to homeless applicants seeking temporary accommodation and provide housing management services to those in temporary accommodation and emergency accommodation. You will handle bookings for B&B placements, property storage, and will work closely with our housing options team, suppliers and officers from all over the council and our partners.

Working as the Accommodation Assistant, you will assist our accommodation officers in providing housing management services to those in temporary accommodation. You will be asked to deliver a high-quality customer-focused service in line with housing/homeless legislation and will be expected to meet operational performance targets.

The post holder will often be the first point of contact within a busy team within the fast-moving Housing Need Service and will assist in maintaining our positive relationships with them and our accommodation providers.