Accommodation Advisor

Sovereign Network Group; Gloucester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading housing provider in Gloucester seeks an Accommodation Advisor to provide administrative support and customer care for Key Worker housing. This part-time role (22.5 hours/week) involves responding to enquiries, managing bookings, and conducting property checks. Ideal candidates should have strong customer service skills and experience in a similar environment. The position offers benefits like 25 days holiday, a pension scheme, and opportunities for personal development.

Benefits

25 days holiday + bank holidays

Generous pension scheme (up to 12% matched)

Wellbeing discounts including gym memberships

Recognition scheme with retail voucher rewards

Qualifications

• Proven administration or customer service experience required.
• Experience in hospitality, lettings, or shared accommodation is desirable.
• A DBS check will be required for the successful candidate.

Responsibilities

• Acting as the first point of contact for customers, managing enquiries.
• Conducting site health and safety inspections.
• Logging repairs and liaising with contractors.

Skills

Customer focus

Organisational skills

Attention to detail

Multitasking

Confidence in figures

Job description

We've got a fantastic opportunity for an Accommodation Advisor to join our team based in Gloucester.

Our specialist Key Worker housing offers self‑catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more.

Based on‑site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers.

This is a varied role with no two days the same, covering a wide range of property and tenancy administration.

This role is part‑time (22.5 hours per week), usually 12:00 pm – 4:30 pm Monday to Friday. We can also consider applicants available for three full days.

What you’ll be doing

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.
• Supporting bookings, move‑in and move‑out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.

What you’ll need

• A strong customer focus with proven administration or customer service experience.
• Excellent organisational skills, with the ability to manage competing priorities.
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask work effectively in a busy environment.
• A positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.

Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable.

A DBS check will be required for the successful candidate.

Interviews will take place at the Accommodation Office, Gloucestershire Royal Hospital.

What we can offer you

As part of our Key Worker team, you’ll join a friendly, dedicated, and supportive environment where no two days are the same. We invest in our people, offering opportunities for personal development and a career within a successful and diverse organisation.

Our benefits include

• 25 days holiday + bank holidays (rising with service to 30 days)
• Buy or sell additional holiday through our flexible benefits package
• Generous pension scheme (up to 12% matched)
• Life cover from day one
• Recognition scheme with retail voucher rewards
• Wellbeing discounts including gym memberships
• A wide selection of other benefits

About us

It’s an exciting time to join us as Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together, we provide over 85,000 homes and invest in communities across London and the South of England.

Our purpose is simple: to provide good, affordable homes in thriving communities that people love for generations. We invest for the long term – in homes, our customers, and the neighbourhoods we serve.

We are committed to Equality, Diversity and Inclusion – at SNG, you can truly be yourself.

If you’re customer‑focused, organised, and passionate about making a difference, we’d love to hear from you. Apply today and help us support the people who keep our communities running.