Accessible Learning Materials Project Assistant

The Open University UK; Milton Keynes; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

The Open University is the UK's largest university, a world leader in flexible part‑time education, combining a mission to widen access to higher education with research excellence, transforming lives through education.

The StELA Project Assistant role sits in Library and Knowledge Management Services, providing operational and project support to ensure disabled students receive timely, accessible learning materials throughout their studies.

Qualifications

• Excellent IT proficiency, particularly in Microsoft Outlook, Excel, Word, and PowerPoint.
• Proven ability to deliver high‑quality customer service.
• Excellent verbal and written communication skills, with the ability to engage effectively with a diverse range of stakeholders.
• Demonstrated ability to work collaboratively within a team, building positive working relationships, and contributing through constructive feedback and support.
• Significant administrative experience, with a strong focus on following policies and procedures, maintaining accuracy, and paying close attention to detail.
• Experience coordinating, managing, and improving administrative processes, supported by excellent organisational skills and a proactive approach to problem‑solving.
• Ability to take ownership of tasks, use initiative and sound judgement, and respond effectively to changing priorities and competing demands.
• Knowledge and understanding of the Higher Education sector.

Responsibilities

• Act as the first point of contact for queries and requests relating to bespoke learning materials and student support.
• Coordinate the provision of learning materials in alternative formats for disabled students.
• Work collaboratively with colleagues across the University and external suppliers to ensure effective service delivery.
• Build and maintain strong working relationships with internal and external stakeholders, including disability support networks.
• Monitor service delivery, maintain accurate records, and produce reports as required.
• Support service reviews and improvements.

Skills

IT proficiency

Customer service

Communication skills

Team collaboration

Administrative experience

Organisational skills

Problem solving

HE sector knowledge

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

The Open University is the UK's largest university, a world leader in flexible part‑time education, combining a mission to widen access to higher education with research excellence, transforming lives through education.

The StELA Project Assistant role sits in Library and Knowledge Management Services, providing operational and project support to ensure disabled students receive timely, accessible learning materials throughout their studies.